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Sync update - cannot find installation files

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Old 04-23-2016, 11:09 PM
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Originally Posted by Ctuttosi
I bought my 2010 F150 just last month, and the Sync has never been updated. It's still running v3.1. While we're waiting, is there any way I can access the last update before 4.4?
I'm in the same situation. Bought my 2010 f150 two weeks ago and it's never been updated. Would be nice to have the latest working update.
Old 04-25-2016, 03:16 PM
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Originally Posted by Ecook
Having the same issue. Can you help? I also can't get sound through my speakers when making phone calls. Will the update fix that?
Hi Ecook,

I recommend trying a master reset for the issue with your phone:

The install concern with 4.4 is ongoing. You can send your VIN in a private message if you want to be contacted once the issue is resolved.

Originally Posted by Ctuttosi
I bought my 2010 F150 just last month, and the Sync has never been updated. It's still running v3.1. While we're waiting, is there any way I can access the last update before 4.4?
Ctuttosi,

The most current version is the only download option in your Owner account.

Shaay
Old 04-26-2016, 01:40 PM
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This new sync still doesn't work. Any updates
Old 04-26-2016, 01:51 PM
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Been waiting on a call back or contact from ford on the status of the 4.4 update for about 3 weeks now. Seeing as how this was an issue long before I submitted a request, I wouldn't expect anything. Very disappointed in FoMoCo's handling of this situation and the disregard for taking responsibility and fixing an error released without proper quality control.
Old 04-26-2016, 03:09 PM
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Originally Posted by Shockwave88
This new sync still doesn't work. Any updates
Hey Shockwave88,

Which SYNC software version are you currently running? You can find that information in your account here: https://owner.ford.com/tools/account...p-to-date.html

Originally Posted by mxalex228
Been waiting on a call back or contact from ford on the status of the 4.4 update for about 3 weeks now. Seeing as how this was an issue long before I submitted a request, I wouldn't expect anything. Very disappointed in FoMoCo's handling of this situation and the disregard for taking responsibility and fixing an error released without proper quality control.
Hey mxalex228,

The issue with the 4.4 update is still being investigated. You will be contacted once it is resolved.

Joy
Old 04-26-2016, 06:43 PM
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Originally Posted by FordIVTteam
Hey Shockwave88,

Which SYNC software version are you currently running? You can find that information in your account here: https://owner.ford.com/tools/account...p-to-date.html



Hey mxalex228,

The issue with the 4.4 update is still being investigated. You will be contacted once it is resolved.

Joy
I am trying to download the 3.6 one
Old 04-27-2016, 11:11 AM
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Hi Shockwave88,

Do you mean 4.6? I've seen a few people mentions issues with installing. If this is the case, please send your VIN in a private message.

Shaay
Old 04-27-2016, 07:54 PM
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I'm having the same "files not found" problem. I downloaded the sync update 4.6 and it still is a no go. Tried multiple usb thumb drives to no avail. Truck is 2014 STX sport. Currently on sync version 4.4

Last edited by Aarlinden; 04-27-2016 at 08:11 PM.
Old 04-29-2016, 09:33 AM
  #79  
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Originally Posted by Aarlinden
I'm having the same "files not found" problem. I downloaded the sync update 4.6 and it still is a no go. Tried multiple usb thumb drives to no avail. Truck is 2014 STX sport. Currently on sync version 4.4
I am having the same problem, 2014 XLT basic sync. Not files found. Downloaded with different browsers, different usb...
Old 04-30-2016, 09:39 AM
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Shaay,

Is there an ETC on this issue? It has been a long time.

Paul


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