.........so my immaculate 2013 crewcab's headliner is sagging at the top of my window directly in front of the driver AND passenger. I can reach up and put at least 4 fingers in the gap that has developed. Its where the headliner touches the window (between the sunvisor and the window, its sagging).

i dropped it off at the dealer, and they just took it to *their guy* who does headliners, and they said they cant fix it. The dealer tried to tell me it came like that from the factory. I said, 'NO, SORRY, IT DIDNT!'

Now im waiting for ford to call me back AGAIN to see what they tell me.

I'll bet 99% of owners don't even know its happening. It was just happenstance that i noticed it. I saw a sag, reached up, and watched my 4 fingers disappear into the headliner!

 

they just said that ford ok'd a full headliner replacement

 

Good info. This shouldn't be deleted.

 

i dont know how to change the PLEASE DELETE part

 

Gotta give the dealer a chance. Which dealer was it?

 

garnett ford, WestChester PA....

and, yea big props...they said they WOULD replace it

 

Never dealt with them. I bought mine at Murphy in Chester but Im gonna take it to Bayshore if I have any issues because I know those guys in service from my diesel days

 

I have a 2014 STX scab and I'm noticing that the front of the headliner on both pass and driver seems to be down. But it almost looks on purpose. It looks very symmetrical. I'm not sure if this is what the OP is talking about or not.

 

My 2014 STX Scab had the same problem. Ford gave dealer OK to replace it. It had the problem both front and back.

 

sounds like the same thing.
2mro ill take a pic or 2