New Sync Software Update, no Navigation...help
Senior Member
Joined: Dec 2012
Posts: 341
Likes: 60
From: Northern Va.
A map does not show in that quandrant - a compass does, activate that quadrant and you get to navigation and a map.
As others say - also check the SD card.
After all of that - everything I've learned from here and owning cars for so many years - never let the dealer or anyone else touch your truck for anything you can do yourself. Some may not feel technically savvy, but updating sync is pretty straight forward if you've got a USB key and an hour.
Hope it is easily fixed. If the system is running at all - I'd just try the update again - download online.
As others say - also check the SD card.
After all of that - everything I've learned from here and owning cars for so many years - never let the dealer or anyone else touch your truck for anything you can do yourself. Some may not feel technically savvy, but updating sync is pretty straight forward if you've got a USB key and an hour.
Hope it is easily fixed. If the system is running at all - I'd just try the update again - download online.
The dealer ran a couple of tests and they failed so they replaced the APIM. It now works.
I agree, it can be frustrating as hell but it might be a bit too simplistic to say it's just a software install. We know these things are buggy as hell.
American member
Joined: Dec 2011
Posts: 6,651
Likes: 1,063
From: North of Boston Ma.
And the installation fails for various reasons. Mine failed and no amount of tinkering could bring it back. It appeared to mostly function correctly.
The dealer ran a couple of tests and they failed so they replaced the APIM. It now works.
I agree, it can be frustrating as hell but it might be a bit too simplistic to say it's just a software install. We know these things are buggy as hell.
The dealer ran a couple of tests and they failed so they replaced the APIM. It now works.
I agree, it can be frustrating as hell but it might be a bit too simplistic to say it's just a software install. We know these things are buggy as hell.
It has the potential to go haywire, for reasons not explained.
Senior Member
Joined: Dec 2012
Posts: 341
Likes: 60
From: Northern Va.
Point is, I had the software installation problems. Yeah, it still worked (sort of) but qualified for replacement because the Ford test procedure was used.
Don't look at it as a PC that failed to boot up or even displayed any kind of anomalies. It never did. It just behaved strangely and exhibited the same behaviors others complained about here. That may not be enough to justify replacing the APIM but my point still stands.
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
Shaay
Thread Starter
Senior Member
Joined: Apr 2012
Posts: 270
Likes: 11
Sorry for the delay in response, it was a busy Monday and Sunday around my house.
Here you go:
Main Screen:
Nav quadrant activated:
If I select "Where Am I?" it is blank...
Yes, the SD card is installed.
I tried that and it doesn't even allow me to say 'navigation,' show 'map' or anything like that. It doesn't have that option anymore.
When the quadrant is activated, there is no map. It is blank.
The SD card is installed correctly.
I am good with technology but I'd rather have the dealership do it since its still under warranty.
The streets won't appear and I can't activate Nav.
All this is just weird and leads me to believe that the dealership did something wrong. They didn't want to do it in the first place until I continue to complain about it dropping signal and then they did it and now I wish they wouldn't have.
Main Screen:
Nav quadrant activated:
If I select "Where Am I?" it is blank...
A map does not show in that quandrant - a compass does, activate that quadrant and you get to navigation and a map.
As others say - also check the SD card.
After all of that - everything I've learned from here and owning cars for so many years - never let the dealer or anyone else touch your truck for anything you can do yourself. Some may not feel technically savvy, but updating sync is pretty straight forward if you've got a USB key and an hour.
Hope it is easily fixed. If the system is running at all - I'd just try the update again - download online.
As others say - also check the SD card.
After all of that - everything I've learned from here and owning cars for so many years - never let the dealer or anyone else touch your truck for anything you can do yourself. Some may not feel technically savvy, but updating sync is pretty straight forward if you've got a USB key and an hour.
Hope it is easily fixed. If the system is running at all - I'd just try the update again - download online.
The SD card is installed correctly.
I am good with technology but I'd rather have the dealership do it since its still under warranty.
The streets won't appear and I can't activate Nav.
All this is just weird and leads me to believe that the dealership did something wrong. They didn't want to do it in the first place until I continue to complain about it dropping signal and then they did it and now I wish they wouldn't have.
5 Year Member
Joined: Jul 2015
Posts: 5,684
Likes: 1,286
From: SE Michigain
Sorry for the delay in response, it was a busy Monday and Sunday around my house.
Here you go:
Main Screen:
Nav quadrant activated:
If I select "Where Am I?" it is blank...
Yes, the SD card is installed.
I tried that and it doesn't even allow me to say 'navigation,' show 'map' or anything like that. It doesn't have that option anymore.
When the quadrant is activated, there is no map. It is blank.
The SD card is installed correctly.
I am good with technology but I'd rather have the dealership do it since its still under warranty.
The streets won't appear and I can't activate Nav.
All this is just weird and leads me to believe that the dealership did something wrong. They didn't want to do it in the first place until I continue to complain about it dropping signal and then they did it and now I wish they wouldn't have.
Here you go:
Main Screen:
Nav quadrant activated:
If I select "Where Am I?" it is blank...
Yes, the SD card is installed.
I tried that and it doesn't even allow me to say 'navigation,' show 'map' or anything like that. It doesn't have that option anymore.
When the quadrant is activated, there is no map. It is blank.
The SD card is installed correctly.
I am good with technology but I'd rather have the dealership do it since its still under warranty.
The streets won't appear and I can't activate Nav.
All this is just weird and leads me to believe that the dealership did something wrong. They didn't want to do it in the first place until I continue to complain about it dropping signal and then they did it and now I wish they wouldn't have.
Yep they screwed it up! Go to nearest dealer and have them fix it.