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2011 Phone Sync

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Old Aug 13, 2014 | 12:41 PM
  #1  
breezer800's Avatar
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From: Neshanic Station, NJ
Default 2011 Phone Sync

'11 F150 with Sony audio/Nav. etc. Two days ago the voice command part of the phone system ceased obeying the final command (call <name>). I can talk thru the steps up to that point then it will not accept "Call name" it comes up with things such as "Call at home", "DVD", etc. Phone is synced, internal phonebook is intact, I relearned the voice commands using the tutorial, still will not function. Everything else seems to work fine. Anyone have similar experience?

Thanx
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Old Aug 14, 2014 | 09:18 AM
  #2  
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From: SW Michigan
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Try a hard reboot on your phone, and/or delete it from Sync and then add it again.
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Old Aug 15, 2014 | 11:10 AM
  #3  
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Hi breezer800,

I'm Rebecca; I'll be filling in for Jaclyn while she's on vacation. I agree with BCMIF150 on rebooting your phone. You can also try a master reset following these instructions:

http://support.ford.com/sync-technol...ync-navigation

If that doesn't work, PM me your VIN so I can take a look at your software and we'll go from there.

Rebecca

Last edited by FordIVTteam; Aug 15, 2014 at 11:13 AM.
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