Dealer said guy did his own oil changes and had an engine issue, Ford said not covere
02-26-2020, 09:22 PM
#1
Senior Member
Thread Starter
Dealer said guy did his own oil changes and had an engine issue, Ford said not covere
Ok this sounds like bs to me ..
F150 dealer said engine needs replaced , it wasn’t the oil usage issue something internal
Ford said because he had no receipts and they couldn’t be sure he used the correct oil no warranty coverage !
Can they do this ??
F150 dealer said engine needs replaced , it wasn’t the oil usage issue something internal
Ford said because he had no receipts and they couldn’t be sure he used the correct oil no warranty coverage !
Can they do this ??
02-26-2020, 10:27 PM
#3
Senior Member
Surely there’s some proof of oil purchases. I’d be calling up every store I possibly went to, attempting to track down receipts if it needs a new motor. If your receipt shows you bought oil, MAYBE that would be sufficient.
02-26-2020, 10:37 PM
#4
Senior Member
Thread Starter
I really can’t see Ford going to that extreme it who knows
02-26-2020, 10:58 PM
#5
Old Fart
It says right in Warranty book from Ford to keep your receipts if you do your own work
From the Manual
Ford does a really good job of covering their butt when it come to stuff like this.
From the Manual
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner’s Manual will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Owner’s Manual.
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Chuck Van (02-26-2020)
02-26-2020, 11:06 PM
#6
Senior Member
What is this manual you speak of?
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02-27-2020, 12:11 AM
#7
has left the building
No, Ford will not go after customer receipts -the owner of the vehicle has that burden.
Owner can go to court over it and but it's a long shot. Without receipts though, there isn't much to do. I don't really quite get it though that a person with zero evidence of maintenance can expect a lot.
I've had my oil changed per warranty specs for years and still terrified of how much fighting would be involved to get something like that covered.
I know of somebody who went to court to an independent transmission shop who denied a claim because owner serviced the trans himself. He had receipts, etc. proving the proper oils were used.
I think he got lucky but who knows how common it is and how often the owner wins. A transmission rebuild 15 years ago isn't comparable to today's motors though.
At this point, the customer would need to start making a case that engine oil was not the root cause of whatever the failure was. If they can prove it wasn't oil related vs. Ford claiming it was oil related then he has a good chance of a fix.
It's a really bad thing for sure but it's the unfortunate truth too.
Owner can go to court over it and but it's a long shot. Without receipts though, there isn't much to do. I don't really quite get it though that a person with zero evidence of maintenance can expect a lot.
I've had my oil changed per warranty specs for years and still terrified of how much fighting would be involved to get something like that covered.
I know of somebody who went to court to an independent transmission shop who denied a claim because owner serviced the trans himself. He had receipts, etc. proving the proper oils were used.
I think he got lucky but who knows how common it is and how often the owner wins. A transmission rebuild 15 years ago isn't comparable to today's motors though.
At this point, the customer would need to start making a case that engine oil was not the root cause of whatever the failure was. If they can prove it wasn't oil related vs. Ford claiming it was oil related then he has a good chance of a fix.
It's a really bad thing for sure but it's the unfortunate truth too.
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02-27-2020, 03:43 AM
#8
Senior Member
Why should Ford, or GM & Fiat-Chrysler for that matter, be on the hook for maintenance that may or may not have been done. I think it's pretty reasonable for any manufacturer to require proof that routine maintenance has been performed in a timely manner.
Otherwise, Ford and the other manufacturers would be on the hook for 5 years/60K miles to replace any engine no matter if the oil was changed every 2 thousand miles by a dealer, or was never changed in 60,000 miles.
Otherwise, Ford and the other manufacturers would be on the hook for 5 years/60K miles to replace any engine no matter if the oil was changed every 2 thousand miles by a dealer, or was never changed in 60,000 miles.
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Mark Miller (03-02-2020)
02-27-2020, 03:46 AM
#9
Senior Member
Why shouldn't Ford deny coverage? You think Ford should be required to replace all engines that blow up before 60k miles, whether or not routine maintenance has been performed or not?
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Mark Miller (03-02-2020)
02-27-2020, 04:50 AM
#10
I always recommend getting one of those lined notebooks. Staple every receipt to a page, along with writing down mileage and date when service was performed.
like others have said, it's not just ford, its every auto manufacturer
Last edited by djfllmn; 02-27-2020 at 04:57 AM.