Bikermike

My 23 seems not to have been affected but I gave up on the sound system and don't even turn it on anymore. I probably do not get updates as it now shuts down every time I turn it off to save the 12 volt battery which it tells me is low every time I start the truck.

rugedraw

Have the dealer perform a Rotunda battery test on it to see if they can get you a new battery under warranty. That battery tests takes a few hours, so be prepared to leave the truck there.

Jamesa.3.5ECO

So I opened a case with Ford when this update was first pushed out. The tech was nice, said theu were "well aware" of the issue, she created a CAS number.

I have it a few weeks, no updates yet. I called today to speak to another tech only to find my case was marked as RESOLVED?!! Wtf.

This tech told me the only solution is to bring the vehicle to a dealership to have them diagnose it. I told them that I was out of warranty, and she said then I would have to file for financial assistance from Ford to have it fixed!!!

This whole situation is really getting out of hand. I had a new case created, and told them not to close it or mark it resolved. She said I MUST take it to a dealership in order for the case to be escalated. And that a TSB for the fix can only be issued if a dealerships tech works on the issue and resolves it/documents it.
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rugedraw

Dealership can't help. They cannot roll software back at the dealership level.

Jamesa.3.5ECO

What can we do to have proof that Ford is aware of the issue and working on it? We seems to get mixed responses when calling support.

rugedraw

I can tell you the people at Ford that need to be aware of this are aware of it and are working on it. Unfortunately, I cannot provide you with any proof. The people that answer the phone are clueless as to what is actually going on so you will never hear the same store twice when you call.

RickBullotta

The Ford exec office is going to get my concerns sent to the person who owns OTAs and software. Not that they'll do anything, but it's a step in the right direction.

b-real

iTrader: (1)

True, but if a TSB comes out (I dont believe one actually exists yet), you would need to visit the dealer for that TSB software update to be applied. Wonder if this is the route Ford will take for this.

Jamesa.3.5ECO

That's really my only concern, is how this will be handled. If we all sit back and complain on forums, it may take months. I just want to know how to actually get this fixed.

Creating cases and having them marked resolved is pissing me off.

rugedraw

The path of least resistance would be for them to send another OTA that rolls it back to what it used to be. If the do release a TSB, then they would also have to release an update for FDRS that allows dealers to roll it back. Right now, that update is not showing on FDRS for any vehicle which is why I said dealers cannot help with this situation.