Camera button not working after OTA update
I have a 21 Lariat fully loaded minus the 360 cam but it has the camera button above the screen. I use it from time to time when pulling a trailer or to see how close someone is to me at a light. Nothing super important but it’s really the fact that I paid for this feature and Ford took it away.
A while ago I received an over the air update and the camera button stopped working. It does absolutely nothing now, not even the message “camera is unavailable while driving”.
I had Ford diagnose it, and they need to update the truck module by module until it resolves the issue BUT they want over $1000 to do these updates. I made it clear this was a result of an OTA update but since I cannot prove it then I have to pay.
Has anyone else experienced this and what did you do to resolve it? Feels like extortion, I bought the truck with the feature so I expect to have it for the lifetime of the vehicle but they want me to pay to restore it is BS.
A while ago I received an over the air update and the camera button stopped working. It does absolutely nothing now, not even the message “camera is unavailable while driving”.
I had Ford diagnose it, and they need to update the truck module by module until it resolves the issue BUT they want over $1000 to do these updates. I made it clear this was a result of an OTA update but since I cannot prove it then I have to pay.
Has anyone else experienced this and what did you do to resolve it? Feels like extortion, I bought the truck with the feature so I expect to have it for the lifetime of the vehicle but they want me to pay to restore it is BS.






