Updating SYNC 3
02-05-2019, 08:13 PM
#1
Junior Member
Thread Starter
Updating SYNC 3
Hey all,
2016 f150... SYNC 3 never been updated (currently version 1.0). Tried updating via ford website with no luck. Called ford customer service they say that the SYNC update/download portion of their website has been down for weeks now. The guy on the phone then offered that I try to do auto update via connecting to a Wifi network. I tried that today and truck doesn't find any updates. I called my local ford dealer and they want $118 to update... I feel like I'm getting screwed here because this is supposed to be a free service ford offers. Wondering if anyone has a solution or has encountered same issue?
TIA
2016 f150... SYNC 3 never been updated (currently version 1.0). Tried updating via ford website with no luck. Called ford customer service they say that the SYNC update/download portion of their website has been down for weeks now. The guy on the phone then offered that I try to do auto update via connecting to a Wifi network. I tried that today and truck doesn't find any updates. I called my local ford dealer and they want $118 to update... I feel like I'm getting screwed here because this is supposed to be a free service ford offers. Wondering if anyone has a solution or has encountered same issue?
TIA
02-05-2019, 08:29 PM
#2
Senior Member
Let us know if you have a Nav or non Nav system
02-05-2019, 09:20 PM
#3
Junior Member
Thread Starter
02-05-2019, 09:38 PM
#4
Hey all,
2016 f150... SYNC 3 never been updated (currently version 1.0). Tried updating via ford website with no luck. Called ford customer service they say that the SYNC update/download portion of their website has been down for weeks now. The guy on the phone then offered that I try to do auto update via connecting to a Wifi network. I tried that today and truck doesn't find any updates. I called my local ford dealer and they want $118 to update... I feel like I'm getting screwed here because this is supposed to be a free service ford offers. Wondering if anyone has a solution or has encountered same issue?
TIA
2016 f150... SYNC 3 never been updated (currently version 1.0). Tried updating via ford website with no luck. Called ford customer service they say that the SYNC update/download portion of their website has been down for weeks now. The guy on the phone then offered that I try to do auto update via connecting to a Wifi network. I tried that today and truck doesn't find any updates. I called my local ford dealer and they want $118 to update... I feel like I'm getting screwed here because this is supposed to be a free service ford offers. Wondering if anyone has a solution or has encountered same issue?
TIA
If Ford are saying the files cannot be downloaded I would insist that they get a dealership if your choice to update it free of charge or mail you a USB stick with the files.....seems fair to me.
02-05-2019, 09:57 PM
#5
Junior Member
Thread Starter
Update over WIFI does not work ( Ford support admitted that to me) I had to download the files to a USB stick (as described on the ford owner website) and update the truck that way. That worked well for me....but i think others have had problems.
If Ford are saying the files cannot be downloaded I would insist that they get a dealership if your choice to update it free of charge or mail you a USB stick with the files.....seems fair to me.
If Ford are saying the files cannot be downloaded I would insist that they get a dealership if your choice to update it free of charge or mail you a USB stick with the files.....seems fair to me.
02-05-2019, 10:09 PM
#6
02-06-2019, 01:45 AM
#7
2018 XLT FX4
Mine just auto updated 3 days ago over WiFi.
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02-07-2019, 07:33 AM
#9
Junior Member
Thread Starter
Update:
went to stealership yesterday and they advised I give ford a call. Ford put me through the ringer, took a bunch or pointless information and eventually said this issue would be pushed up the chain to their senior business team and they would get back to me in 3-5 business days. I’m hoping they end up agreeing to pay the dealer fee for the update!
went to stealership yesterday and they advised I give ford a call. Ford put me through the ringer, took a bunch or pointless information and eventually said this issue would be pushed up the chain to their senior business team and they would get back to me in 3-5 business days. I’m hoping they end up agreeing to pay the dealer fee for the update!
02-07-2019, 07:42 AM
#10
Senior Member
Update:
went to stealership yesterday and they advised I give ford a call. Ford put me through the ringer, took a bunch or pointless information and eventually said this issue would be pushed up the chain to their senior business team and they would get back to me in 3-5 business days. I’m hoping they end up agreeing to pay the dealer fee for the update!
went to stealership yesterday and they advised I give ford a call. Ford put me through the ringer, took a bunch or pointless information and eventually said this issue would be pushed up the chain to their senior business team and they would get back to me in 3-5 business days. I’m hoping they end up agreeing to pay the dealer fee for the update!
