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SYNC3 Upgrade Question

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Old May 15, 2017 | 11:15 AM
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Default SYNC3 Upgrade Question

Hello All... New owner of used 2016 XLT (replacing a 2002 XLT) and I am liking it so far.

I have read thru a lot of the SYNC3 threads, but have something weird to ask. I currently have V1.0. I let the truck sit on wifi for about an hour yesterday to try and upgrade. It kinda did because when I got in it the first time, the version said 1.1 and even flash up a navigation icon along the bottom of the screen, however, the truck didn't come with nav as an option. It then went BACK to version 1.0 where it was this morning.

Any idea what happened?

I have now downloaded the version 2.2 upgrade to a thumb drive and may try that this afternoon and will follow the instructions on the owners page at Ford.

Any tips I need to know?

Thanks y'all!!
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Old May 15, 2017 | 11:34 AM
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Not sure why your version reverted back. I'm not typically one to force an upgrade but I did download v. 2.2 and installed. Some new features but I haven't had a chance to play with Android Auto. Upgrade was painless. Only tip I learned is not to copy the folder to the flash drive, just the files.
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Old May 15, 2017 | 12:07 PM
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Originally Posted by Billy_Jack
Not sure why your version reverted back. I'm not typically one to force an upgrade but I did download v. 2.2 and installed. Some new features but I haven't had a chance to play with Android Auto. Upgrade was painless. Only tip I learned is not to copy the folder to the flash drive, just the files.
Thanks... I will try to go straight to the 2.2 and see what happens.

Regarding the folder thing... I know not to have the .zip file on the drive, but when I unzipped it, there are two UN-foldered autoinstall files, but also a sub-folder called SyncMyRide was created and populated with .tar.gz files. Do I need to pull the files out of the SyncMyRide folder too? I am thinking not.
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Old May 15, 2017 | 05:10 PM
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Well that was easy Stuck the drive in and it up dated on my drive home.

Question though - I don't see Apple Carplay on there. I see an Android app, but no Apple. Am I missing something? Perhaps I am misunderstanding what it is and how it works. If I am SYNC3, will I need a new hub?

Last edited by GonzoF1; May 15, 2017 at 05:34 PM.
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Old May 15, 2017 | 05:44 PM
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You need the upgraded USB hub.
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Old May 15, 2017 | 10:05 PM
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I figgr'd az much. Just put a HC3Z-19A387-Bon order and we'll see what happens next.

Thanks!
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Old May 15, 2017 | 10:15 PM
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Originally Posted by GonzoF1
I figgr'd az much. Just put a HC3Z-19A387-Bon order and we'll see what happens next.

Thanks!
If you saw android auto that tells me you had an android phone plugged in. If you want to see apple carplay you will need the usb hub AND an apple phone.
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Old May 16, 2017 | 08:57 AM
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Pretty sure I know the difference between Apple and Andriod phones :-) I have an iPhone 7. The andriod auto icon was under the settings menu and only had one option and that was on or off.
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Old May 16, 2017 | 12:16 PM
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Originally Posted by GonzoF1
Well that was easy Stuck the drive in and it up dated on my drive home.

Question though - I don't see Apple Carplay on there. I see an Android app, but no Apple. Am I missing something? Perhaps I am misunderstanding what it is and how it works. If I am SYNC3, will I need a new hub?

Was there a trick to get the update to work or did you just plug in the thumb drive and Sync took care of the rest? Was the radio / nav on during the update? How long is your drive home?

I plugged my thumb drive in while my truck idled in the driveway last night. The display said Updating, but the update never completed. After about 45 minutes I gave up. Just trying to figure out if I did something wrong.

Also my truck turned itself off after idling in the driveway for around 30 minutes. I was unaware that the truck would do this. Maybe there is a setting that adjusts how long the truck will sit and idle.
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Old May 16, 2017 | 03:38 PM
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Originally Posted by TX150
Was there a trick to get the update to work or did you just plug in the thumb drive and Sync took care of the rest? Was the radio / nav on during the update? How long is your drive home?

I plugged my thumb drive in while my truck idled in the driveway last night. The display said Updating, but the update never completed. After about 45 minutes I gave up. Just trying to figure out if I did something wrong.

Also my truck turned itself off after idling in the driveway for around 30 minutes. I was unaware that the truck would do this. Maybe there is a setting that adjusts how long the truck will sit and idle.
Yea... it was that easy. My drive home is about 15 minutes. The system was on, but I wasn't listening to the radio or anything like that. I don't have nav.

As soon as I stuck the USB drive in, along the top black bar of the screen, it said: System Upgrading. About the time I pulled onto my street (500 yards from home) it rebooted. As soon as I pulled in, it said: Successful. You may now remove your USB device... or something like that. Per the instructions on the owner's site, I turned off the truck for more than 5 minutes and it was up as 2.2 when I came back later.

I did do a system reset before I did it. I don't know if you need to try that or not. Couldn't hurt.

Good luck.
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