The TSB is only for MyFord Touch aka Sync2. There should be one for Sync3 as there are plenty of reported problems, but it is what it is.

 

After seeing countless APIM modules lock up in just about every instance disconnecting the negative battery post for about 15 minutes would yield temporary results that would last about a day tops. In every instance, the only thing that would correct the issue is a new module. Since the software gets updated before the replacement as standard procedure, it has not worked in any instance so it must be an issue with the firmware. Of course..... what do you expect for a component made in Mexico?