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Sync 3 and Google Pixel XL Problems

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Old Aug 13, 2017 | 08:43 PM
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Default Sync 3 and Google Pixel XL Problems

Both are running the latest software/updates...My problem is it wont play music over bluetooth. It says its not connected to media, I connect to media and the connection last about 3 seconds. I have unpaired and paired it multiple times with the same result. I can talk through bluetooth and it pairs just fine for that function. Im guessing its the phone I have never had such a picky phone when it comes to wifi and bluetooth. Any help is appreciated. Thanks is advance.
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Old Aug 13, 2017 | 08:50 PM
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In Bluetooth settings for sync (on the phone) you need to make sure share media is enabled.
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Old Aug 13, 2017 | 08:51 PM
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Originally Posted by stowaway
In Bluetooth settings for sync (on the phone) you need to make sure share media is enabled.
It is
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Old Aug 13, 2017 | 09:12 PM
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Same exact issue for me. You may get recommendations to reset Sync. However, I tried that but it doesn't solve the problem.
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Old Aug 13, 2017 | 10:49 PM
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I'm willing to bet it's the phone and not Sync3. I'm on Android 7.0 with my Samsung S8 and have no issues with Bluetooth audio. I rarely use Bluetooth though since it's almost always plugged in via USB for Android Auto.
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Old Aug 13, 2017 | 11:29 PM
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My PXL will occasionally require cycling BT, but haven't seen that issue before.

Try plugging it in for AA and seeing if it fixes the settings for you. Remove/re-pair?

Last edited by ilkhan; Aug 13, 2017 at 11:31 PM.
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Old Aug 14, 2017 | 02:30 PM
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I had a very similiar experience with my LG G5 where it would only connect to media audio for a few seconds, then switch off when I got in the truck. It would even play music for those few seconds!

I would have to turn the bluetooth on the phone off, wait a few seconds, and turn it back on and tell it to reconnect before it would be stable.

The phone would also never relay text messages to Sync3.

My solution? I got rid of the LG G5 and got the Galaxy S8. So far the experience has been MUCH better.

I am disappointed to hear these issues with the Google Pixel. Ford's "supported" list is miserable and does not really contain many flagship phones.
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Old Aug 14, 2017 | 10:19 PM
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I tried a method today that so far has worked and allowed Bluetooth to automatically connect each time I start the truck (5 times today). It involves deleting and re-pairing but from what I've seen elsewhere, the order in which you complete the steps is important.

1) Forget Sync in the Pixel Bluetooth menu
2) Restart Pixel

3) Delete the phone in Sync Bluetooth menu
4) Turn off truck, wait a few minutes, turn back on

*Apparently starting the each of the below steps on the Pixel first is essential to getting them to stay paired*

5) Open up Bluetooth menu on the Pixel, search for devices
6) Go the the Bluetooth menu in Sync, and select Add New Device

7) Select Sync in the bluetooth menu on the Pixel (you may have to refresh the bluetooth menu to see it)
8) Select your phone in the menu in Sync

You will then get pop-ups on both devices

9) Select Yes/Pair on the Pixel
10) Select Yes/Pair on the truck

I did the steps in this order, and like mentioned before, it has at least worked for the several I've driven in my truck today. Will report back if it stops working again.
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Old Aug 14, 2017 | 10:50 PM
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The Pixel's have been having Bluetooth issues for a while.
http://www.androidbeat.com/2017/05/h...etooth-issues/
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Old Aug 14, 2017 | 11:42 PM
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Thanks for all the replies. I will try that method tomorrow and report back
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