Rust Question
Thread Starter
Senior Member
Joined: Mar 2015
Posts: 180
Likes: 27
From: NC
Here you go everything I have read owners posting.
Door alignment
Rear seat arm rest fold down for flush fit
Carpet under dash
Rust on frame & axles
Bad radio sound
Check roof seams
Check wood & seats for chips and scrapes
Check glove box area for rubber lifting up
Check tail gate alignment
Wind noise
Check all glass for scratches and bad tint
Check tail gate for rub
Check bed for scratches and rest of truck for paint defects
Check door jams for dents
Check heat air flow for blowing through all vents when in floor position
Check inside door pockets for screw coming thru door
Check to see if it has A6 Nav Card
Moon Roof leaking
Door alignment
Rear seat arm rest fold down for flush fit
Carpet under dash
Rust on frame & axles
Bad radio sound
Check roof seams
Check wood & seats for chips and scrapes
Check glove box area for rubber lifting up
Check tail gate alignment
Wind noise
Check all glass for scratches and bad tint
Check tail gate for rub
Check bed for scratches and rest of truck for paint defects
Check door jams for dents
Check heat air flow for blowing through all vents when in floor position
Check inside door pockets for screw coming thru door
Check to see if it has A6 Nav Card
Moon Roof leaking
Last edited by Dirt 1956; Mar 25, 2015 at 02:47 PM.
Thread Starter
Senior Member
Joined: Mar 2015
Posts: 180
Likes: 27
From: NC
Just got my survey....made sure to mention the rust on the 60k new truck a couple times. Hope it gets someones attention. I may hold off on trying to fix it myself for a few weeks to see if Ford steps up to the plate.
Any help FordService?
Any help FordService?
Ford Customer Service
Joined: Oct 2010
Posts: 3,736
Likes: 808
From: Dearborn, MI
Just wanted to make sure I let you all know that if you're experiencing this on your 2015, the best next step would be to let me know; I can get a case started to help get this resolved.
I'm glad to hear that your dealer took care of this, wakerider017. Please know that I'm here to document any feedback or answer any questions you may have.
I'm here to help, srg963! I'll get a case started and into the hands of your regional customer service manager; they'll work with the dealer to reach a resolution. Please send a private message my way with your full name, VIN, current mileage, servicing dealer, and best daytime contact number.
Brittany
Just got my survey....made sure to mention the rust on the 60k new truck a couple times. Hope it gets someones attention. I may hold off on trying to fix it myself for a few weeks to see if Ford steps up to the plate.
Any help FordService?
Any help FordService?
Brittany
Don't spreadsheet this..
Joined: Mar 2011
Posts: 2,819
Likes: 63
I have read some post where owners are finding a lot of rust on there axles. I looked under my 2012 Platinum and found no rust and I drive on roads every year with salt and also do a fair amount of beach driving. I was just wondering how many people have found a rust issue. I have been keeping a list of the things that are posted here to check for on my truck when it arrives.
Just wanted to make sure I let you all know that if you're experiencing this on your 2015, the best next step would be to let me know; I can get a case started to help get this resolved.
I'm glad to hear that your dealer took care of this, wakerider017. Please know that I'm here to document any feedback or answer any questions you may have.
I'm here to help, srg963! I'll get a case started and into the hands of your regional customer service manager; they'll work with the dealer to reach a resolution. Please send a private message my way with your full name, VIN, current mileage, servicing dealer, and best daytime contact number.
Brittany
I'm glad to hear that your dealer took care of this, wakerider017. Please know that I'm here to document any feedback or answer any questions you may have.
I'm here to help, srg963! I'll get a case started and into the hands of your regional customer service manager; they'll work with the dealer to reach a resolution. Please send a private message my way with your full name, VIN, current mileage, servicing dealer, and best daytime contact number.
Brittany
Thank you for taking the time to step up and help people who need it and offering the guidance and assistance that you have given.
It may not make it very far up the grapevine, but please pass on to your superiors that, in me, Ford has built respect and appreciation. For all of the ways that it feels like one may be jaded in this fast paced world, it is nice to know that Ford is proactively taking steps to help owners and gather input for future products and services. We are Ford's market (at least a portion), and there is valuable insight to be gained.
With that said, thank you very much.
Senior Member
Joined: May 2009
Posts: 1,429
Likes: 257
To be fair, it seems like dealership service is failing hard if you're having to short-circuit the chain to get anything done. It's all well and good that people on this forum are getting help, but what about the people that aren't? Your dealer should arguably be your only point of contact on anything having to do with any vehicle. If you're not getting satisfaction from them that is the largest problem.
Ford Customer Service
Joined: Oct 2010
Posts: 3,736
Likes: 808
From: Dearborn, MI
You're very welcome, srg963! I've received your PM; I'll check it out and get back to you as soon as I can.
I definitely appreciate the kind words, cwrose; I'm happy to be here to help! 
I'll pass this on to my supervisors and get it documented; I'm sure they'll love the feedback.
Please let me know if you have any questions moving forward. Have a great day!
Brittany
Brittany,
Thank you for taking the time to step up and help people who need it and offering the guidance and assistance that you have given.
It may not make it very far up the grapevine, but please pass on to your superiors that, in me, Ford has built respect and appreciation. For all of the ways that it feels like one may be jaded in this fast paced world, it is nice to know that Ford is proactively taking steps to help owners and gather input for future products and services. We are Ford's market (at least a portion), and there is valuable insight to be gained.
With that said, thank you very much.
Thank you for taking the time to step up and help people who need it and offering the guidance and assistance that you have given.
It may not make it very far up the grapevine, but please pass on to your superiors that, in me, Ford has built respect and appreciation. For all of the ways that it feels like one may be jaded in this fast paced world, it is nice to know that Ford is proactively taking steps to help owners and gather input for future products and services. We are Ford's market (at least a portion), and there is valuable insight to be gained.
With that said, thank you very much.
I'll pass this on to my supervisors and get it documented; I'm sure they'll love the feedback. Please let me know if you have any questions moving forward. Have a great day!
Brittany
Senior Member
Joined: Apr 2010
Posts: 437
Likes: 65
Just picked up my 2015 lariat sport no rust issue, not any of the fore mentioned issues yet only had it for 18 hours. I too made a list to go through before I signed the papers, this way I wouldn't forget to look at something. Build date was early March, built at Dearborn
