I get the following error with my phone (samsung Galaxy Note 4 verizon)
when connecting to the USB plug.

This USB device is not supported. Please remove.

my wife's Iphone doesn't do this (6s).


is there a fix for this or a reason it doesn't work?

 

Hi Jerseymike37,

Which system do you have: owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html Also, are you using the USB cable that came with your phone?

Shaay

 

I went on the ford owners site and it says that I have sync2 v3.7

 

I believe the Sync USB port is only programmed to use iPhone/iPod, or a mass storage device such as a USB stick, or even a phone which can act as a mass storage device to access files on it. I used to get that message sometimes when plugging in my Windows 10 phone, which is funny because it's Microsoft and Sync is also Microsoft... But since I updated to the latest firmware for the Sync, I don't get that message anymore.




Either way, even if you get that message, your phone will still charge.

 

BlackBoost is correct! The phone should still charge without any issues. Version 3.8 is the latest software available. I recommend visiting the dealer to have it installed. Currently, it's unavailable online.

Shaay

 

Your phone has settings on how to function when connected via USB. Simply change the settings.