ultimatenoobie

The issue is that we the consumer seem to have no say as to who we get to work on our stuff when we leave it at a dealer.
My daughter had her Fusion airbags replaced under warranty. they kept the car for 3 work days and when she received it from the dealer it had several problems. The gearshift **** had chips in it. The dash rattled when it didn't before the work. It was returned with a check engine light lit.
They had done another recall on some sensor (which one escapes me now). When I checked the code it was for a disconnected sensor (the one that was replaced).
And the dash could me moved by pushing on it.

The dealer had released the car in this manner and even claimed on the receipt that all work was checked by their auditor. The same mechanics initials were beside all the items except the auditor part.

I told her to make a list and take it back and get it fixed. I told her that it didn't matter that all the work was covered by warranty, it still needed to be done correctly.
I will give them credit for this step only as the dealer took the car in immediately and gave her a ride home. Later in the day the dealer called and said she could pick it up. All was fixed except the gear **** and they said they ordered it and would replace it when it come in (which they did). A new set of initials was on the receipt.

She also still drives her old Fusion as the newer ones never came with a manual trans. The dealer is still rather iffy on whether you will get stuff done right. I have told her to always check behind them. She also has a 2011 Fusion that is very reliable with 150K miles and everything on it works.

I, nor she, have no way of saying I only want the second mechanic to work on my stuff. It goes to whomever the manager says gets what (I assume).
Remember only the people who feel they have been wronged complain and speak poorly of their treatment. Customers who are treated well are the quietest.

Dealer or not, the results are the same and I also don't like that it seems to some all mechanics are treated as cheats.
I like my mechanic (not a dealer) as he explains everything and has never told me I needed something without it being true.

F150F550

That last Ford dealer that did my last oil change and left it 2 quarts low offered me a free oil change because I thanked them and then refused it. Because I wanted to make the point I'm not just a whiner looking for a freebie. I told them thanks anyway, but from now on I will be doing the oil changes myself at home with Ford filters and Ford approved oil.

Anth88

Well lesson learned. People warned those that where thinking of going through with it in this veery thread. Any dash tear off work orreplacement on ANY vehicle is a tough job and rarely turns out perfect. The warping will gradually be where it was and you have a nice scratch and missing VIN as a bonus. You should have stayed hesitant and lived with it. It is a very minor cosmetic issue. Barely noticable. I dont ever give it a second thought unless I get a notification that someone posted here and had it done. Barely anyone was happy with the result. Just be happy you dont have any weird squeaks happening...

bisonp

I know. It's not that it bothered me that much, it's that I didn't want it to affect resale value and I felt Ford should face a consequence for their inept engineering and indifference to properly fixing a known problem over the course of 6 model years.

Turns out the VIN was still there, the seal between the dash and the windshield was out of place and blocking the part with the number. Dealer was able to fix that without taking it apart again.

The new dash still has the humps, but not a prominent, and there is no defroster vent warping...yet.

F150F550

Just another example of the world today.....charge you more every year and give you lesser and lesser quality.

Anth88

There is no way those vents will affect resale value. Even if the buyer is aware. Have you seen what used trucks with lots of miles and rust go for????