Frozen or Inoperative Door Latch During Freezing Temps ***TSB 16-0155***
02-06-2017, 01:53 PM
#671
I wold tend to disagree.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
02-06-2017, 02:01 PM
#672
The way I feel is the more we communicate with them hopefully the more that they can pass it along to someone to get something accomplished. I never use them as a punching bag I respect their help and hope that with working with them we can get something accomplished
I talked to my dealer often about this issue and I understand that they are doing everything possible for issue however their hands are tied because of Fords lack of a resolution to this issue.
I talked to my dealer often about this issue and I understand that they are doing everything possible for issue however their hands are tied because of Fords lack of a resolution to this issue.
In talking to the social team (Forums and Facebook) they could care less and advise you to deal with your dealership and they won't be forwarding any information. Us customers are left clueless of a solution just as the dealerships are!
02-06-2017, 02:11 PM
#673
I wold tend to disagree.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
At this point, there should be a recall for the locks, but i doubt they will ever do that unless people get injured from it. I have been waiting over a month now and am losing hope it will be repaired successfully anytime soon.
02-06-2017, 03:00 PM
#674
Senior Member
Well ford regional managers supervisor called me and said graphite lubricant is the fix for the updated tsb frozen locks. Hahaha! She also said the service advisor couldn't duplicate the latch frozen with me standing right their with him. We duplicated both front and rear pass door not latching. He said it would latch if he closed the door then pushed in on it. That's after the truck ran for about 10 min loading and unloading it. I got it all on video. They are looking for a way out! Not gonna pull a fast one on me.
Last edited by ToughFX4; 02-06-2017 at 03:25 PM.
02-06-2017, 03:43 PM
#675
My issues so far have been isolated the driver door, luckily I don't take my kids very often, as my wife takes them to school. Seems the only work around is to lock the door before closing it. I haven't had any issues with them staying frozen shut....just they won't latch when I get out. Definitely happens once the truck has warmed up, not when I first get in and its cold. Has happened multiple times once i get to work....driver door won't latch. I have yet to bring it into the dealer, just waiting to see if there is any resolution from posts here before I drop it off for who knows how long.....weather has been up and down in Buffalo, NY this winter, can't imagine if it was seriously cold like past years.
02-06-2017, 04:15 PM
#676
I think Ford has enough problems right now with door issues, I am guessing they are trying to put this one off as long as they can before addressing it.
I go in this week for my TSB repair that has been waiting for parts since December.
Ford Expands Door Latch Safety Recall in North America
DEARBORN, Mich., Sept. 8, 2016 – Ford Motor Company is expanding a previously announced safety recall regarding door latches to include approximately 1,500,000 additional vehicles at the request of the National Highway Traffic Safety Administration, bringing the total to 2,383,292 vehicles. Affected vehicles include 2013-15 Ford C-MAX and Ford Escape, 2012-15 Ford Focus, 2015 Ford Mustang and Lincoln MKC and 2014-16 Ford Transit Connect.
In the affected vehicles, the pawl spring tab in the side door latch could break. A door latch with a fractured pawl spring tab typically results in a “door-will-not-close” condition. A door that opens while driving increases the risk of injury.
Ford has identified one reported accident and three reported injuries that may be related to this issue.
There are 2,383,292 vehicles affected in this recall, including 2,046,297 in the United States and federalized territories, 233,034 in Canada and 61,363 in Mexico.
Dealers will replace side door latches at no cost to the customer.
Customers who want to know if their vehicle is included in this recall can visit www.ford.com, click on safety recalls at the bottom of the page and enter their vehicle identification number.
I go in this week for my TSB repair that has been waiting for parts since December.
Ford Expands Door Latch Safety Recall in North America
DEARBORN, Mich., Sept. 8, 2016 – Ford Motor Company is expanding a previously announced safety recall regarding door latches to include approximately 1,500,000 additional vehicles at the request of the National Highway Traffic Safety Administration, bringing the total to 2,383,292 vehicles. Affected vehicles include 2013-15 Ford C-MAX and Ford Escape, 2012-15 Ford Focus, 2015 Ford Mustang and Lincoln MKC and 2014-16 Ford Transit Connect.
In the affected vehicles, the pawl spring tab in the side door latch could break. A door latch with a fractured pawl spring tab typically results in a “door-will-not-close” condition. A door that opens while driving increases the risk of injury.
Ford has identified one reported accident and three reported injuries that may be related to this issue.
There are 2,383,292 vehicles affected in this recall, including 2,046,297 in the United States and federalized territories, 233,034 in Canada and 61,363 in Mexico.
Dealers will replace side door latches at no cost to the customer.
Customers who want to know if their vehicle is included in this recall can visit www.ford.com, click on safety recalls at the bottom of the page and enter their vehicle identification number.
02-06-2017, 04:21 PM
#677
Senior Member
Agreed. So far, I've been lucky about door latches freezing since our winter has been pretty mild, but I've had issues with the rear sensors following a heavy rain. Usually, the tailgate sensor goes off when I put the truck in reverse and the cross traffic sensors don't seem to operate when a vehicle is approaching. The truck also tends to run a little rough after a heavy rain. These issues seem to go away once things have dried out, but it does make one wonder about how these trucks were tested in extreme weather. People do tend to buy full size body-on-frame trucks without worrying about cold and wet environments.
02-06-2017, 05:46 PM
#678
I wold tend to disagree.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
Upon speaking to my assigned customer service manager, she seems to be unaware, or unwilling to share, how widespread this issue is.
I informed her that a simple google search of the TSB number brings up hundreds of posts spread over may discussion forums with customers complaining that the issue is not resolved by TSB 16-0155.
I would expect the Ford reps on this and other forums to be gathering information and trend details to be communicated to the customer service reps and Ford engineers. An official communication and or statement should be made to affected customers at the very least. This whole fiasco should have been a recall, and I'm surprised it still is not.
It's sad when we the customers seem to be more aware of the situation than the ford reps themselves.
02-06-2017, 07:17 PM
#679
Senior Member
My drivers side, rear SCAB door, lower latch froze this morning and would not latch. I don't see any parts listed for that? So tonight I cranked up the heat on the way home, getting a bit unbearable but hey, it latched when I got home 
Great truck if you don't need to use it in the winter LOL.
Door latches, windshield washers, ice build up between running board and rear doors sometimes so much you cant open them.
Man, I would love to get a job at Ford on the cold weather test team, seems like they sat in their motel room until it got warmer LOL
Great truck if you don't need to use it in the winter LOL.Door latches, windshield washers, ice build up between running board and rear doors sometimes so much you cant open them.
Man, I would love to get a job at Ford on the cold weather test team, seems like they sat in their motel room until it got warmer LOL
