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Customer Satisfaction Program 20N03

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Old Apr 26, 2020 | 09:37 AM
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Default Customer Satisfaction Program 20N03

I did not see any posts about this, but I got a notice from Ford yesterday extending the tailgate switch and wiring until Apr 3, 2030 (or 150,000mi). I guess Ford is doing this lieu of a recall notice? Has anyone else received this notice? I guess this would explain why I found my tailgate ajar the other day when I was heading to Homedepot. I thought I might have hit the tailgate release (maybe). I guess after covid-19 my truck is going to the shop!
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Old Apr 27, 2020 | 08:37 AM
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I have a 2017 and I’m receiving a service notice in the mail today from Ford. I’m not sure what it is yet, but this may be it.
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Old Apr 27, 2020 | 08:38 PM
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And my 2016 letter arrived today.

I wonder where the water gets in, and if a hard tonneau makes any difference?
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Old Apr 27, 2020 | 10:13 PM
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recall up here, had it done last week
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Old Apr 27, 2020 | 10:33 PM
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I just got the notice in the mail today, but I'm going to hold off on it. I've had the tailgate pop open once in 4 yrs and I think I did that accidentally with the fob. I have an UnderCover bed cover on my truck and it fits over the top of the bed and prevents the tailgate from opening if it should pop open. Now I need to get the tailgate ajar warning light working so I know if it happens again.
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Old Apr 27, 2020 | 10:45 PM
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I got mine today. Never had had an issue so I won't let them touch it. If it happens in the next 10 years then I may take it in.
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Old Apr 27, 2020 | 11:18 PM
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It's happened to me 3-4 times. I figured I hit the button but now I'm wondering maybe not.

Is there any operational change to the tailgate once they do the mod?
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Old Apr 28, 2020 | 01:09 AM
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Looks like the fix involves spicing some wiring by the spare tire. Too bad they don't replace the defective harnesses, they just circumvent them.

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Old Apr 28, 2020 | 12:28 PM
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What the hell is the splicing for? No way I'm going to do that; don't see the point. At least until I know exactly the reason they're doing it, and rethink it. There's hardly any water getting in there, but what I'd do is maybe protect the wiring getting into those connectors better. And the tailgate switch, I might change it myself (does anybody have the part number? And how much?), and with the proper tool (plastic pry tool), or at least with the tip of the screwdriver protected, to avoid scratching everything. Geez. That switch change should solve the self-opening issue IMO. The wiring thing might be a separate issue, no? But if the new switch doesn't work without the splicing, I wouldn't touch it. What I'll do is pop the switch, and wrap the wiring with electrical tape very well, to prevent water from getting into the switch, and call it a day.

I also only had 1 incident (in almost 2 years) that I had the tailgate open on a trip (flagged by a motorist on the highway). I thought I closed it, but who knows; it wasn't raining, so maybe I forgot. Oops. Fortunately, nothing fell off (tonneau cover), and it was the last time.

Finally, is there a way to know if my 2018 truck still has the 'tailgate ajar' connector inside the tailgate, without physically checking? I have the BedRug cover on the tailgate, and it's a PITA to remove and replace. If splicing those wires is important (really doubt it), and the tailgate one is there, might do it. Otherwise I wouldn't. Oh, forgot to mention I haul my motorcycle every once in a while, meaning if I do that the 'tailgate ajar' notice would be active during the trip. Does it go away, or it stays in your face all the time, blocking the digital speedometer? If that was the case, then might not do it. But if you can just 'OK' it, and it goes away, then I wouldn't mind at all. Thanks.

Last edited by elptxjc; Apr 28, 2020 at 12:34 PM.
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Old Apr 28, 2020 | 06:30 PM
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I had this done last week when I took my truck in for service.... now my tailgate doesn't work. It doesn't even make the clicking sound like it wants to work. Fuse is fine.
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