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2015 - 2020 Ford F150 General discussion on the 13th generation Ford F150 truck.
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View Poll Results: How many of you have utilized the SYNC3 update?
Upgraded
627
69.05%
Choosing to wait for Ford
281
30.95%
Voters: 908. You may not vote on this poll

Current SYNC 3 and CarPlay/Android Auto Information

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Old Apr 29, 2017 | 06:29 PM
  #3081  
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Default 2.2 update

Originally Posted by Fordmuscle2001
the dealer really charged you to do it? Is your vehicle out of warranty?
Yes, the dealer charged $120.00 for the upgrade to Sync 3 2.2 only. I told them CarPlay needed additional hardware to work. They did not believe me and learned it was required after additional research by a manager. The manager recognized their mistake and will complete the installation at no additional charge. Hopefully they do.

By the way, the F150 is under warranty. I bought it on August 2016.

Last edited by Sail12; Apr 29, 2017 at 06:32 PM. Reason: Additional comment
Old Apr 29, 2017 | 06:45 PM
  #3082  
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Latest update on my attempts:
1) Used a brand new 64GB USB drive, formatted to fat32.
2) Installation failed, citing out of memory
3) Pulled 10A fuse #32
4) Waited 30 minutes
5) Separated each install to one file at a time, per the suggestion earlier in this thread
6) Installation failed at HN1T-14G423-BA, citing out of memory.

I have an appointment with Ford on Monday, but given the experience others have had I am probably going to cancel it.
Old Apr 29, 2017 | 06:48 PM
  #3083  
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Default 2.2 update

Originally Posted by DrFaulken
Latest update on my attempts:
1) Used a brand new 64GB USB drive, formatted to fat32.
2) Installation failed, citing out of memory
3) Pulled 10A fuse #32
4) Waited 30 minutes
5) Separated each install to one file at a time, per the suggestion earlier in this thread
6) Installation failed at HN1T-14G423-BA, citing out of memory.

I have an appointment with Ford on Monday, but given the experience others have had I am probably going to cancel it.
I will update my comments after Monday. I am expecting a call from Ford on Monday for the completion of the installation. I will post to everyone's benefit.
Old Apr 29, 2017 | 06:52 PM
  #3084  
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Originally Posted by DrFaulken
Latest update on my attempts:
1) Used a brand new 64GB USB drive, formatted to fat32.
2) Installation failed, citing out of memory
3) Pulled 10A fuse #32
4) Waited 30 minutes
5) Separated each install to one file at a time, per the suggestion earlier in this thread
6) Installation failed at HN1T-14G423-BA, citing out of memory.

I have an appointment with Ford on Monday, but given the experience others have had I am probably going to cancel it.
unless the dealer has actually successfully completed the update on a vehicle I would probably wait too. It might be a waste of your time. As others have stated the dealers are just learning of this update as well
Old Apr 29, 2017 | 06:58 PM
  #3085  
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Tried USB number 3. No luck fixing the voice recognition issue. My truck is due for service so I'm taking it in and telling them that my voice recognition doesn't work. As far as I am concerned it is a function of my vehicle that is no longer functioning as it did when I bought it in November. I'm convinced that it is the hardware itself that isn't working.
Old Apr 29, 2017 | 07:08 PM
  #3086  
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just got off chat with sync. I had 4 failed attempts one ota.


this is what I was told
at least 32gb drive
formatted to exfat
DO NOT remove usb when you get "successful installation" "remove usb" because only 1st part of installation complete.


should get second installation complete remove usb message.


will take at least 30 min maybe little longer.


and wait 5min to restart truck.


chat lady said instructions are being updated on web site.


I mentioned losing gracenote ver # and that some are reporting losing voice and she said we were not getting any notification of those thinge disappearing or becoming non functional.


chat lady said if voice is lost must go back to dealer.


I will try in a bit and report back
Old Apr 29, 2017 | 07:10 PM
  #3087  
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Originally Posted by jm061
Warranty does not cover software updates for SYNC (unless its for an issue with the system). A simple upgrade because you want AA or CP is not covered. Ford has made that clear to dealers. So yes they charge or eat it.
That's crazy. If I'm following fords directions and it's not updating then there must be something wrong with the hardware not allowing it to upgrade. That's not really the users fault.
Old Apr 29, 2017 | 07:20 PM
  #3088  
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Originally Posted by nethinim
just got off chat with sync. I had 4 failed attempts one ota.


this is what I was told
at least 32gb drive
formatted to exfat
DO NOT remove usb when you get "successful installation" "remove usb" because only 1st part of installation complete.


should get second installation complete remove usb message.


will take at least 30 min maybe little longer.


and wait 5min to restart truck.


chat lady said instructions are being updated on web site.


I mentioned losing gracenote ver # and that some are reporting losing voice and she said we were not getting any notification of those thinge disappearing or becoming non functional.


chat lady said if voice is lost must go back to dealer.


I will try in a bit and report back
Well they are getting notified at least I notified them today.. and I am waiting for someone a tier above her for more info. I left the thumb drive in the USB port for over an hour nonstop with the truck idling... and it said installation complete remove thumb drive.. when I removed the thumb drive ... it said w000h in process of installing an update.. will renew when you reinstall the thumb drive.... when I put the thumb drive back in it said installing update..for about 10 min.. then said complete remove thumb drive.. and it doesn't work...I don;t have AA or voice recognition..no Gracenote Ver #This sucks..If I have to have the dealer do it.. it will be under warranty at this point.

Last edited by RVerz; Apr 29, 2017 at 07:28 PM.
Old Apr 29, 2017 | 07:51 PM
  #3089  
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Originally Posted by DrFaulken
Latest update on my attempts:
1) Used a brand new 64GB USB drive, formatted to fat32.
2) Installation failed, citing out of memory
3) Pulled 10A fuse #32
4) Waited 30 minutes
5) Separated each install to one file at a time, per the suggestion earlier in this thread
6) Installation failed at HN1T-14G423-BA, citing out of memory.

I have an appointment with Ford on Monday, but given the experience others have had I am probably going to cancel it.
Do you have your Voice Recognition back now?
Old Apr 29, 2017 | 08:07 PM
  #3090  
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Default over and over

Originally Posted by jm061
Do you have your Voice Recognition back now?
same thing over and over , fact = if you have apple , change usb , put apple car play in phone , plug in every day , if your radio gets updated it will see your phone instantly ,if does not see phone , try next day, over and over.

Android , put Android Auto in phone , plug in everyday , when radio updates It will see your phone instantly .if does not see phone , try next day, over and over.
REMEMBER MUST USE CABLE THAT CAME WITH YOURE PHONE ,,,ALL USB CABLES ARE NOT CREATED BEQUAL !
this is FOR sync 3 8" screen NO NAV !



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