Hello guys,

my my name is Hayden from Georgia.

i purchased a 2016 Ford F-150 king ranch with 67k.

i notices it was still in version 1.0 also I wasn’t able to use CarPlay. I got the usb hub upgrade part number hc3z-19a387-E and that ps per my local dealer. Now I went in owner ford website and registered truck. I went to support page and clicked on sync software updates.

I turned to a page where it tells me a little bit about sync and a circle that just keeps spinning. I let the computer run for an hour and that circle was still spinning. I called Ford the escalated it and waiting for a phone call back. Does anyone have version 3.0 or the version that works for my sync 3 system. Again it is a 2016 model. Please guys I really need Apple car play. Also the usb hub is installed and works perfectly just need to update system.

 

Use Microsoft Edge, not Google Chrome.

 

I did, tried canary Microsoft edge

 

I've been going back and forth with them since last week, there's an issue with the SYNC server/web page and they SAY they are working on it.

 

Finally got it to work. Surprisingly with safari but had it mask as explorer 11. I now have CarPlay since I already upgraded the usb hub earlier in the day. Happy camper now!

 

I’m in the same situation. Can’t get it to work. Anybody have any solutions?

 

Ford website been on the fritz for a few days. They are aware and working on it.

 

It’s working now for me after two days! NO SPiNNING CIRCLE

 

FYI, the site is now working. No update past 3.0 for my 2018.

 

There is 2 3.0 updates. The last letter is different at the end of the full update name.