Have a 2015 XLT with SYNC 2. Had the truck for ~2.5 years with no issues thus far. Over the past month or two, my iPhone 7 and the radio/bluetooth will randomly disconnect and then reconnect on their own. I see my phone screen light up in the console and look at the radio and it says "Connect a phone", then a second later they'll reconnect. Seems to happen once every 10-20 minutes, but this morning discovered the hard way that it won't reconnect if I'm on a call - inadvertently hung up on the wife and she wasn't happy

When I first start the truck up and leave in the morning the phone connects right away, I can then pinpoint almost down to the second when it will disconnect about 30 seconds down the road.

I'm leaning towards it being a radio issue since I frequently use bluetooth speakers and headphones without any connectivity issues. Anyone come across the same issue or have any ideas?

Cheers!

 

What version of Sync 2 : v3.6, v3.7, v3.8 or v3.10?

 

I've briefly searched through the information page on the radio to look for something like that, to no avail - how do I find out which version I have?

 

It will be in the About Sync menu

I am assuming you have the 8" touchscreen?

 

Yes, 8" screen. Have looked through all the menu tabs several times and can't find an "About Sync" menu... still perusing through the interwebs trying to find a way to find out. Might have to ask the stealership.

 

After half an hour on the Ford Owner website I've finally been able to determine I have version 3.7, and the site says my Sync us up to date. Phew! *feels accomplished....somewhat*

 

v3.7 is far from the most current version. Current is v3.10. Here's a list of each version and the improvements:

v3.7
ABOUT THE LATEST UPDATE
The new software update for SYNC® with MyFord Touch systems includes all the improvements from previous updates, plus additional benefits such as:

Navigation:Map content for Europe and Australia/New Zealand regions
Mute button for SYNC Navigation prompts added to Navigation map screen
Estimated "Time of Arrival," instead of "Time to Destination" now shown on map screen

v3.8
ABOUT THE LATEST UPDATE
The new software update for SYNC® with MyFord Touch® systems includes all the improvements from previous updates, plus additional benefits such as:

Siri® Eyes Free*:Now iPhone users can use Siri® Eyes Free with SYNC® with MyFord Touch®. With simple voice commands, SYNC® with MyFord Touch® enables you to operate the iPhone and SYNC® together. Siri® Eyes Free can be activated by pressing and holding the voice button for at least 3 seconds.
Secure, simple phone pairing: Phone pairing is now easier.
Automatic reconnection: If your phone disconnects, SYNC® with MyFord Touch® will automatically reconnect it.
Easier entry of destinations for China: Now SYNC® with MyFord Touch® allows for easier entry of destinations.

v3.10
ABOUT THE LATEST UPDATE
The new software update for SYNC® with MyFord Touch® systems includes all the improvements from previous updates, plus additional changes to accommodate new and updated customer devices, such as:

Hazard switch illuminates on Focus / Escape with ignition off and park lamps on
Next Track / Previous Track controls from SYNC touchscreen
SYNC Maintaining Repeat / Shuffle settings that were set on the device side
Compatibility updates for the latest phone and media devices

 

I understand that, but I'm unable to update it. My understanding is the only way to check for/obtain updates is via the syncmyride or owner.ford.com website; when I log in it says "Your Sync is up to date" and there is no update option... is there some way to work around or push an update that anyone is aware of?

 

V3.8 and 3.10 are no longer available for download from Ford's website. V3.10 is available as a dealer install using IDS.

 

So as far as Ford is concerned, my version is essentially up to date then.

I've disconnected and deleted the BT pairing from both the phone and truck and reconnected so will see if it recurs, then head to the dealer.