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Old 03-04-2019, 07:47 AM
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Originally Posted by jonnyboysoul
So check this out.

Get the gen 3 installed in my truck. No audio! Can only hear audio through the console app. Weird right? Not sure if it’s because I have a platinum or what but Phoenix is now sending me a new wording Barnes and an additional piece I guess.
I reflashed the canbus when that happened to me. Fixed it. May want to try that. Make sure canbus is plugged in all the way also
Old 03-04-2019, 11:58 AM
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As much as I want this screen to work right, I decided to go ahead and put my request in for a return/refund today and I will pull it out after I receive the ok from Phoenix.
Old 03-04-2019, 12:02 PM
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Btw guys for the two usb cables for the unit, I managed to run the wire through the glove box. I used one of those wire grabber and ran it from the glove box, up to the head unit. Grabbed it, then closed the glove box slightly to have enough room to jimmy the wires through
Old 03-04-2019, 12:09 PM
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Originally Posted by HI50
Btw guys for the two usb cables for the unit, I managed to run the wire through the glove box. I used one of those wire grabber and ran it from the glove box, up to the head unit. Grabbed it, then closed the glove box slightly to have enough room to jimmy the wires through
The glove box drops down really easily and you can reach your hand up without any problem in case you didn't know. You just unclip the strut on the right side of the glove box, then push in on the tabs with the rubber bumpers on each side and the door will fold all the way down making it really easy to run wires behind it.
Old 03-04-2019, 01:03 PM
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Originally Posted by Herkguy

I reflashed the canbus when that happened to me. Fixed it. May want to try that. Make sure canbus is plugged in all the way also
how would I do that?
Old 03-04-2019, 01:30 PM
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Originally Posted by jonnyboysoul


how would I do that?
The how to video is on this page:

https://www.fordraptorforum.com/thre....65162/page-40

The files you need are here:

https://www.dropbox.com/sh/ubh6eqqhx...wVj6GU6Ya?dl=0

And make sure you have the canbus plugged in nice and tightly, It wasnt attached to the harness out of the box. It was a zippo lighter sized little box for me.
Old 03-04-2019, 06:17 PM
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Originally Posted by Boudreaux80
For anyone that has this unit I discovered a setting while playing around that increased the sharpness of the display and improved overall image clarity 10 fold.

Go to:
Settings
Advanced (code is 8861 for Phoenix radios)
Then on the right menu scroll down till you see Light Soft Control. Turn that On.
Power Cycle unit
Now go to:
Settings
Then scroll left menu down till you see Color Set.
You now have two sliders. Brightness and Contrast. I tweaked the Brightness down a bit and then upped the Contrast.

You should notice a huge improvement.


Of note, you may get a new menu during this asking about Pairing, just x or skip it.
tried this. I’m on the gen 3. Didn’t get the color settings on the left panel
Old 03-04-2019, 07:00 PM
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Am i still the only one who ordered a radio Jan 25 and still has not had any shipping info or anything yet? I ordered the gen 2 and I have the sync 3 8" screen. I've emailed Phoenix multiple times and they keep saying it will ship out this week but the weeks keep going by and I've heard or seen nothing.
Old 03-04-2019, 07:11 PM
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Originally Posted by 18-2.7STX
Am i still the only one who ordered a radio Jan 25 and still has not had any shipping info or anything yet? I ordered the gen 2 and I have the sync 3 8" screen. I've emailed Phoenix multiple times and they keep saying it will ship out this week but the weeks keep going by and I've heard or seen nothing.
I’d call them
Old 03-04-2019, 07:12 PM
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I've called them twice both times told it would ship that week and still nothing.


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