ecobeest

The bottom line is that whether you are buying a gallon of milk or a truck the ultimate responsibility lies with the consumer. Are some dealers and some sales snakes better informed than others? Yup. Are some sales snakes (and I do use that term in jest, I don't mean to offend anyone) interested in just selling what they have on the lot? Yup.

I ordered my last truck. I had every single option setup just the way I wanted. My sales person knew this from the VERY FIRST TIME I spoke with him. Still he tried to sell me a lot truck, a number of times. I pointed out that I knew what I wanted, I had done my own homework and he was simply there to facilitate the deal; nothing more. Yet he still insisted on giving his 2 cents. He still had me test drive a FX-4 appearance package; which I told him I had ZERO interest in. I wanted a truck to haul heavy and to work, not a 'pretty' truck. He simply didn't get it. Nice guy; don't get me wrong but if I had let him push me I'd have the WRONG truck for my needs. Who's fault would that have been? Ultimately mine. The big thing I believe is getting them to LISTEN to what you are telling them. To realize they have 2 ears and 1 mouth and to use that ratio.... Often they don't. Still if you don't agree to the truck then you won't end up with the wrong truck!

I am very involved in the RV world and have been so for a long time now. The situation is no different in that world. In fact worse. The knowledge and willingness of RV dealers to sell the WRONG rig is off the charts. Selling people rigs when they flat out know they won't be able to haul it. Or when even a fool can see that the floorplan won't work for them. It happens, and it continues to happen. Still the end of the line is the person signing the deal.

My advice is once you find that diamond in the ruff that knows their stuff and is a straight shooter, stick with em. Tell your friends about them and drive business their way to encourage the behavior.

king nothing

My question is why are you letting the dealer "sell" you a truck. Do your research. I walked into my dealer and said "I'm looking for a XLT Screw. 6.5' bed 4X4 302A max-tow NOT white or black". Don't give them the chance to sell you the wrong truck.

CDNfyrfytr

Exactly...do your research. I went into the dealer with all the info I needed to get the truck I wanted. Wrote everything up and ordered my truck. He didn't even try to sell me a truck on the lot because I told him that the truck I wanted was the one I wanted and that was it. If he didn't like that then I would have gone elsewhere. If the sales person really wants the sale they'll sell you the truck you want whether they have to order it or do a dealer trade. A lot of people go into a dealership during a time of heavy demand (end of season or big incentives) and expect to be able to drive a truck home tomorrow. That's when you get the wrong truck. Again, do your research and be firm with the sales person to get what you want.

russellsawatsky

My advice is once you find that diamond in the ruff that knows their stuff and is a straight shooter, stick with em. Tell your friends about them and drive business their way to encourage the behavior.[/QUOTE]

I agree 100% found a salesman who was great to work with didn't push for what thay had on the lot ordered what I was looking for.We bought 2 new vehicles from him (signature) my mom bought a 08 Escape one brother got a 13 Explorer and another brother got a 13 XTR screw eb . So the above advice is good we are very happy to have found this diamond in the ruff salesman thay are fue and far between

jbiloff

[QUOTE=BCMIF150;3308353]Honestly, I don't know how anyone would think a half ton truck would have a 3100 lb capacity?[ QUOTE]



^^^^^I agree. When I drop 40-50k on a truck. I want make absolutely sure I am getting what I need.

nerdh3rd

iTrader: (1)

acdii

See now, here's the thing. You are trained to spec out and engineer a system that runs a business, and could potentially cost 6 or more figures, so you MUST be on the ball and know what you are selling the end user, or your business wont last long. No different than networking equipment. If the sales engineer specs out equipment that spikes the CPU when a flood of small packets flows through it and not gathering all the pertinent information that would allow him to spec out the proper equipment designed for that particular traffic, he wont have a job for very long.

OTOH a car salesman is just there to sell you a vehicle. They have NO training on what the vehicle can tow, and more than likely is clueless(I have found this to be 100% true) of what the payload sticker is. The only training they may receive is in the functions of the vehicles, like the SYNC3 system, or if they sell the GT500, they may go to a class on how the different functions work so they can demonstrate it to potential buyers, but they receive NO training on how to tow, how to setup a trailer, how to secure a load, what the limits are. All they are there for is to sell you a vehicle. It is no different than an RV trailer salesman, Can your truck tow it? Of course it can, Sure the truck can tow it, but tow is safely and legally? Most likely not. They just want to sell you the trailer.

The guy I buy my vehicles from learned a lot from Me, and has thanked me several times for information he learned and passed on to potential buyers that may have saved their lives or at least made their lives easier. It is the buyers duty to know what he is buying and to do the research to know that what he is going to purchase is capable of doing the job he is looking for it to do. No different than buying any tool, or a tractor, or mower. You don't buy one because it looks pretty, you buy one because you want it to do a job.

If you buy the wrong vehicle for the job, the onus is on you, not the car sales person.

thrifty biil

Actually, this also applies in real estate. Unless you sign the realtor as a buyers agent, the realtor works for the seller, not the buyer. Their job is to sell the house. If what you want is overpriced, not suitable to you, or whatever, they are more than happy to sell it to you and collect the substantial commission.

It also happens with financial products. Unless the seller is a fiduciary, they have no obligation to provide you a product that is in your best interest. Instead, brokers will push whatever products they want to move that day.

Also happens in the insurance industry. As a buyer, get educated or get taken. The choice is yours.

Ditto vintage cars and pretty much any collectible. And some of them go for big money. Ditto RVs.

The list is almost endless where the seller works for the owner of the item, and has their best interest at heart, NOT yours!

When a person is buying probably the second most costly item (second to their home), it is their responsibility to get knowledgeable. Knowledgeable about capabilities, knowledgeable about price. With the internet, a couple of hours of research into a $40K to $60K purchase sounds reasonable to me. Too many buyers are L A Z Y!

Ricktwuhk

4 year old thread guys...

acdii

Still relevant though. Better than starting a new one.