One thing to keep in mind between Edge and us. We are able to log each Gryphon serial number to each individual customer as it basically amounts to your invoice number. Depending on the model, earlier versions of the Evolution (E3.xx.xx) are not able to be tracked serially through Edge's Fusion database, but as long as you have a record of the serial number written down somewhere like the owners manual, then it can at least be tracked if it is stolen.

One thing to be careful of is purchasing a unit off of eBay. It's no secret that eBay is popular place for thieves to fence their items. If you want to make sure you're getting a good deal on a legitimate unit, ask the seller for the "programmed" serial number of the unit (the one displayed in the [Version Info] menu), NOT the one on the sticker. We can use that to validate the origin of the unit.

For an Evolution, if the original customer registered through Fusion there will be a record of the internal serial number as well as the customer's information. A quick phone call or e-mail will verify whether the seller is legitimate or not.

For a Gryphon, we can do the same thing. The serial number is tied to the original customer invoice number and we can validate whether or not the seller is legitimate

On another note... here is some more good advice for eBay buyers. We do get a number of calls regarding units purchased from eBay where the customer received the unit only to find that it was still locked to the vehicle. This is a deceptive practice and is not fair to the buyer. What ends up happening is the dishonest seller gets his truck programmed for usually less than $75.00 and the unfortunate buyer ends up paying nearly full price for a USED unit (after the unlock fee). Not to mention the fact that the warranty on the unit only applies to the original purchaser.

Before bidding on a unit, make sure that the seller can provide proof that the unit is, in fact, returned to stock. This can be done easily by asking the seller to send you a picture of the main display and then looking for the [0] in the upper right corner of the display. After you win the auction and receive the unit, if it is locked in level [1], [2], or [3] then at least you will have a legitimate dispute with the seller because they sold you something that was intentionally misrepresented. Again, keep in mind that if the unit is locked, YOU will have to pay the unlock fee.

Obviously, we want to do whatever we can to keep our customers happy and we also look out for the interests of Edge's customers as well. With a little diligence, we can make it difficult for thieves and dishonest sellers to hawk their goods on eBay.

One thing we will add to the forum member's information is a space for your Gryphon/Evolution serial number. Please make sure to take a few minutes to get the information. You may be glad you did.