New truck warranty rejection.
10-11-2012, 12:39 PM
#81
Senior Member
10-11-2012, 12:43 PM
#82
Originally Posted by DieselDawg
Wonder what would happen if you took your truck in for a dealer oil change and it came out with a cracked front grill...they would surely have to warranty it in that situation. If it really is caused by closing the hood/bumps stops not adjusted properly from the factory, they should warranty it with a Smile and a Thank You for Choosing FORD...
after awhile i got tired of fixing their problems. it didn't take much to hide that stuff. but i didn't sleep good when i hid something for a mechanic.
if you don't see your ride going up on a 4 post hoist, i would suspect a door ding.
10-11-2012, 12:46 PM
#83
Senior Member
I know this is not just a Ford Issue. Is there actually a manufacturer out there that will stand behind their product? If so I imagine they could generate enough traffic to make it worth their trouble. I have been reading other forums this week and there are other forums out there where the members say that even after warranties run out the dealers are standing behind their products. Not standing behind a warranty is not something every manufacturer does but it does seem to be more concentrated in the 3 manufacturers I prefer to buy from and drive.
Come to think of it, the only time I have had a warranty claim denied was a Mitsubishi. And you see how healthy that company is now.
My question is how many times have you even opened and shut the hood in that amount of miles, I'd imagine not many. That's poor customer relations on their part, I work for a luxury dealer and in my experience we even sometimes warranty items that are the fault of the customer. It leads to great customer loyalty especially the amount of money they spend. Our trucks aren't too far off price wise and is a shame to see they won't cover this.
10-11-2012, 01:19 PM
#85
Senior Member
I was always taught to lower the hood and then press it closed. I've never had to slam mine shut. No cracks yet and 24,000 miles.
10-11-2012, 02:03 PM
#86
Five-0 Ret.
OP, I hope you can get this resolved. Like a previous poster said, I do think my dealer would have taken care of this type of problem for me. Sometimes the dealers just don't look at different ways to enter a problem into the computer. But either way I feel Ford should step up to the plate on this.
BTW, looks to me that these hoods, and grills are faulty by design. I noticed the first time I closed a hood on one how the grill flopped arround. Since then I take care not to let the hood slam shut. Good luck, and keep us posted.
If nothing else there is always an ambulance chasing lawyer out there that might take the case on for a piece of the pie. May or may not work, but it should make Ford take notice.
BTW, looks to me that these hoods, and grills are faulty by design. I noticed the first time I closed a hood on one how the grill flopped arround. Since then I take care not to let the hood slam shut. Good luck, and keep us posted.
If nothing else there is always an ambulance chasing lawyer out there that might take the case on for a piece of the pie. May or may not work, but it should make Ford take notice.
10-11-2012, 03:27 PM
#87
Senior Member
Sorry about your luck OP. I agree here, social media can do wonders, and can be a nightmare for large companies. Although I have tried a couple times to get a group of folks here to blow up Fords FB page, people just never got into it.
Ford does have a woman, Natasha, whom is quite responsive on their FB page. My advice would be to "Like" their page and post up a pic of your truck. The key here is to be respectful yet, show them this is unacceptable. Somehow incorporating the "Built Ford Tough" theme along with a pic of the cracked grill might be the ticket.
I wish you the best. I had to check something under my hood today, I was very ginger when closing it and will be from now on thats for sure.
Ford does have a woman, Natasha, whom is quite responsive on their FB page. My advice would be to "Like" their page and post up a pic of your truck. The key here is to be respectful yet, show them this is unacceptable. Somehow incorporating the "Built Ford Tough" theme along with a pic of the cracked grill might be the ticket.
I wish you the best. I had to check something under my hood today, I was very ginger when closing it and will be from now on thats for sure.
10-11-2012, 04:24 PM
#88
Originally Posted by sgtpatiolantern
I haven't had any issues with my F150 thus far. To be fair, there are only 3,600kms on the clock. However my 2001 Mustang, also purchased new, had several issues. The driver's side headlamp had moisture buildup inside for some unknown reaon. Crack maybe? The dealer warrantied the part. The clearcoat lifted off on of the wheels. Changed out under warranty. In both cases, they found these defects, not me, and hooked me up.
As far as loaner vehicles go, most dealers in my area provide shuttle service wherever you need to go. Not many dealers have loaners as it's ridiculously expensive to do any more. Expect to pay for a rental. I look at it this way, if they provide it, you are going to pay somehow. Either in the price of the vehicle, or parts and service later on. I'd rather get a shuttle ride for free, than pay extra for my vehicle for the off chance of needing a loaner. IMHO. Nothing is free, it's just when you pay for it that makes a difference.
In this and many other warranty cases, information provided by the dealer is what the claims department bases their decisions on. Perhaps the dealer in question here is not very creative, or pro customer, as they should be.
As far as loaner vehicles go, most dealers in my area provide shuttle service wherever you need to go. Not many dealers have loaners as it's ridiculously expensive to do any more. Expect to pay for a rental. I look at it this way, if they provide it, you are going to pay somehow. Either in the price of the vehicle, or parts and service later on. I'd rather get a shuttle ride for free, than pay extra for my vehicle for the off chance of needing a loaner. IMHO. Nothing is free, it's just when you pay for it that makes a difference.
In this and many other warranty cases, information provided by the dealer is what the claims department bases their decisions on. Perhaps the dealer in question here is not very creative, or pro customer, as they should be.
Then it became $5 per day.
Then it became $10 per day.
It was even in the sales contract.
But, you can't rent for anything close to $10 a day so I don't bitch.
10-11-2012, 05:13 PM
#89
Senior Member
I negotiated a free loaner car for any warranty appointments when I bought the truck. Which, with this abortion of a truck, turned out to be invaluable.
If the salesman balks at this, ask them why they do no not have any faith in the product they are selling, probably would never use it right?
If the salesman balks at this, ask them why they do no not have any faith in the product they are selling, probably would never use it right?
10-11-2012, 05:15 PM
#90
Senior Member
Thread Starter
Sorry about your luck OP. I agree here, social media can do wonders, and can be a nightmare for large companies. Although I have tried a couple times to get a group of folks here to blow up Fords FB page, people just never got into it.
Ford does have a woman, Natasha, whom is quite responsive on their FB page. My advice would be to "Like" their page and post up a pic of your truck. The key here is to be respectful yet, show them this is unacceptable. Somehow incorporating the "Built Ford Tough" theme along with a pic of the cracked grill might be the ticket.
I wish you the best. I had to check something under my hood today, I was very ginger when closing it and will be from now on thats for sure.
Ford does have a woman, Natasha, whom is quite responsive on their FB page. My advice would be to "Like" their page and post up a pic of your truck. The key here is to be respectful yet, show them this is unacceptable. Somehow incorporating the "Built Ford Tough" theme along with a pic of the cracked grill might be the ticket.
I wish you the best. I had to check something under my hood today, I was very ginger when closing it and will be from now on thats for sure.