dreemreel

Yall brought up some good points...but let's not forget the filter itself. I have had the dealer spin it on just tight enough to keep from leaking while the engine was cool. Once hot, the oil will leak and the same problem will occur: A mess!


I applaud your method of correction sir...!

Z7What

Very good catch I don't think I would have been as calm about it as you were. Sure it ended up not being that big of a deal but it could have been VERY bad. Just consider yourself lucky!

Wayne

Heel70

Exactly...glad you caught it. Could have been a whole different "mess" if you hadn't have noticed the puddle. I do agree mistakes happen and I still agree from the o.p. you did the right thing by bringing it to the service manager's attention to let the tech know to double check himself in the future. Had almost nearly the same thing happen to me several years ago with my Ranger but the oil pan screw was finger tight and leaking very slightly.

That's why I try to do my own oil changes, simple enough and wind up saving a few dollars as well with piece of mind it is correct when I get done.

tanked_darren

Haha I used to go to a jiffy lube near my place with my old car and they insisted I was out of the vehicle so I watch the punk kid turn my car on. Then he turned it on again. And again! I had to stop him from wrecking my starter. He was grinding the hell out of it! The manager apologized later. I hope that kid got fired.

Newer vehicles don't let this happen anymore thankfully

STingray1300

You can charge all you want. YOU won't get my business. I once made my living wrenching: sign in my shop: "labor Rate - $36; $46 if you watch; $56 if you help". I know the drill.

A dealer WILL provide a licensed tech if you insist. I do. It's worth it for them not to lose my business. No apprentices will ever touch my vehicles... at least without me watching them like a hawk. That is my prerogative as a customer. With my experience I know when a guy knows his stuff. Even if he does (a licensed tech), I will be there watching. Licensed techs make mistakes too - hopefully less of them. When I "observe", I make it fun for them. I ask what they like about certain vehicles, what's been the most ridiculous situation they've encountered, etc. All the while I'm watching their comfort with what they are doing. I always, ALWAYS have the authority (as a customer) to pull the pin on anyone working on my vehicle(s).

These days there is just way too much blaming everybody else for every little thing. No one wants to be responsible anymore (with a few exceptions): "it's not our fault", "it's not my fault", "you must have done something, wasn't me/us". When I watch, I and anyone else present KNOWS who's responsible if something goes wrong. Same reason I do all my own remodel work on my home: *I* am responsible. That's why it gets done right...

Don't look for my shadow darkening your doorway -ever- if you have that kind of attitude. And this should be a warning to anyone who might otherwise bring any business to you. The modern world has created the skepticism that is a sign of smart shrewdness of anyone with common sense. If you can't deal with it you won't be in business for long.

MT-Ford

Yep! If they don't let me in the shop for me to observe and ask questions they don't get my business.

Raineman

Are you kidding..... you're the worst kind of customer. I don't get paid by the hour I get paid by the job, so I don't need some know it all watching me like a hawk making my job "fun" by asking stupid questions. It's distracting when you have an engine torn down or are counting chain links setting up an engines timing when someone is sitting there chirping in your ear. Just because you've turned wrenches doesn't mean others don't know what they're doing and they need your expertise. If you know what you're doing and feel the need to watch so closely why don't you do it yourself. Oh right because I need your warranty work and should feel privileged to work on your truck. Give me a break, and no apprentice will ever touch your truck ha that's a joke. How do you think your licensed guy learned to fix your truck? He had to learn it somehow. Mistakes happen and they happen more often when someone is watching your every move while distracting you with their bs. Also you shouldn't be in the shop anyway, shops aren't insured for customers out in the shop. If a vehicle falls on an employee their *** is covered, if it falls on yours it's not.

So please keep your shadow and dumb, I mean fun questions away from me

Raineman

Like I said in my last post, shops aren't insured for customers to be out there. Our service manager or writers will bring a customer out to show what's going on or any extra problems going on but won't allow them to stay out there.

MT-Ford

Yep those are the shops I will use, But if the mechanic won't take the time with me it's a no go.

shortride

iTrader: (1)

I can't crawl under my truck anymore. I buy my own oil and pay the dealer to change it. If they screw up it's on them.