Dealer chipped my wheels
01-21-2014, 05:04 PM
#21
The chip honestly was pretty hard to catch just by a walk thru. I found it while i was washing my truck down at eye level washing around the lugs.
I sent him an email to the service advisor earlier today, no response yet. Will try to find service managers info for an email as well. If i don't hear back from either of them by tomorrow i'll be passing by again.
I sent him an email to the service advisor earlier today, no response yet. Will try to find service managers info for an email as well. If i don't hear back from either of them by tomorrow i'll be passing by again.
01-21-2014, 05:45 PM
#23
How big is the chip? If really small, I would probably try to touch it up with as close of a paint match as I could find and then call it good. It would probably go unnoticed by anyone else who happens to look at your truck. This is assuming that you can't get a new OEM wheel.
A wheel re-finish would be a very last resort. Even if it does look the same when you first get it, there is no guarantee that the coatings will perform the same as OEM. I know people have had good experiences with refinishing, but not all refinish shops are equal.
I feel your pain though, since I'm far pickier about things like this than most people.
A wheel re-finish would be a very last resort. Even if it does look the same when you first get it, there is no guarantee that the coatings will perform the same as OEM. I know people have had good experiences with refinishing, but not all refinish shops are equal.
I feel your pain though, since I'm far pickier about things like this than most people.
01-22-2014, 12:26 AM
#24
How big is the chip? If really small, I would probably try to touch it up with as close of a paint match as I could find and then call it good. It would probably go unnoticed by anyone else who happens to look at your truck. This is assuming that you can't get a new OEM wheel. A wheel re-finish would be a very last resort. Even if it does look the same when you first get it, there is no guarantee that the coatings will perform the same as OEM. I know people have had good experiences with refinishing, but not all refinish shops are equal. I feel your pain though, since I'm far pickier about things like this than most people.
01-22-2014, 11:37 AM
#25
Update: Went back to the dealer this morning and had the service manager look at it. He seemed helpful and was sending the pictures taken initially to ford for warranty work. Now if they deny my claim for warranty work i will have to take it up with their service dept as they did the damage.
Also sent a picture of my taillight as it has something between the reflector and lense from the factory. Another thing i found while washing it.
Also sent a picture of my taillight as it has something between the reflector and lense from the factory. Another thing i found while washing it.
01-22-2014, 12:11 PM
#26
Senior Member
Why would Ford pay for something the dealer caused (chipped wheel only) ? it is the dealer's responsibility, I think they are just stalling it, this is not a warranty issue.
01-22-2014, 02:09 PM
#28
01-23-2014, 08:29 AM
#29
01-23-2014, 01:57 PM
#30
Latest: Taillight is getting replaced as it has something in between the lense and reflector under warranty. Wheel was denied, but will be getting touched up. If this is not to my satisfaction i will demand a new wheel. Hoping for a good turn out.