Ford Pass hasn’t found truck in 2 days. When I start truck, it says unable to connect to network??

 

The modem is asleep. Disconnect the battery and wait ten minutes before hooking back up. This is an issue that's been documented. I've had to do it 3 times in 3 months of owning my truck.

 

How many settings did you lose when you disconnected battery?

 

This just happened to me as well, with a new truck (less than 500 miles). FordPass was a few hours out of date, and when I started driving, the navigation screen had a wierd "No Cloud" icon (like a cloud with a slash through it). Disconnected the battery for 10 minutes, like you said, and then everything was OK again.
The only setting that I noticed that changed was the setting to show the Trip 2 screen on the dash. The dash still showed Trip 1, but not Trip 2. I was able to play with the settings and make the Trip 2 screen visible again, and all the Trip 2 stats were still there. Radio presets were unaffected.

 

Don’t disconnect the battery if the trucks in deep sleep through lack of use.
just take it for a nice long drive so it recharges

 

Looked into this issue a bit more. Other suggestions that I see online:

- Pull out the 8/9 fuse from the Body Control Module Fuse Box, instead of disconnecting the battery. This is in the passenger's foot well, next to the passenger door.
- Firmly plug in all connections at the Telematics Control Unit (TCU), which is behind the rear set. You have to fold down the larger of the two rear seats, which is tricky.

May try one or both of these if the problem happens again.

 

Did the negative battery cable disconnect, and all is working now. Thanks!!

 

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

 

It happened to me again, second time in first 1000 miles. Tried pulling fuse 8/9 from the Body Control Module Fuse Box, left it for about 15 minutes, replaced fuse, did not fix problem. Am on road without a wrench, will disconnect battery when I get home.


"No Cloud" icon in navigation screen

 

Another update: Had a long drive today, at some point I noticed that the "No Cloud" icon had disappeared. Checked FordPass on phone, it had updated. So issue resolved itself somehow.

Then while driving through a remote mountainous area, the "No Cloud" icon reappeared. This time I thought: "well, that actually could make sense, there probably isn't any cellular service in this area". Got out of the mountains and cellular connectivity was restored, as it should have been.

So for now, it seems to be working correctly.