Stuck ota updates
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Senior Member
Joined: Dec 2011
Posts: 13,811
Likes: 3,184
From: Texas
Stuck ota updates
So I went in my Ford Pass and started a chat. They gave me the number to the OTA people. I called them and spoke to Kera who verified for me that Ford has not cut off any updates to any models at this time. So that was not my issue. She then took some time and confirmed as I already knew, that I had numerous updates out there that were "stuck." She said that it was unknown what it would take to un jam these updates and that I should take it to the dealer.
I told her that the dealer wanted $1500 to complete my updates and that if they were stuck, it was something that was a Ford issue because they are responsible for the updates. She agreed but could offer nothing more other than transfer me to Ford Customer Care.
After she briefed Ford Customer Care, they agent came on the phone with me and said "I understand you need financial assistance with a repair, is that correct?'" Too which I replied well yes and no! I explained that my truck has a history of not getting updates and that the "Update Team Member" verified this and that I had current updates that were stuck and that it would need to go to the dealer."
I further explained to her that I recently had my truck at the dealer and that they charged me to do the one update that the dealer is required to do now and that the others would cost $1500.00. I elected not to have them done and would wait for them to come naturally, which they have not.
The Ford CS rep told me that they have no "customer assistance" for this type of assistance. I again told her that this was a Ford issue and not something caused by me, but I was willing to use my Ford ESP and pay the deductible, if they would cover the charges to the dealer. She responded no that I could pay for them and apply for a refund if this issue ever became a recall. I said no!
In closing she said please take this report number, my name and phone number in case there is anything we can do for you should the dealer not be able to help you!
Thanks Ford!
I told her that the dealer wanted $1500 to complete my updates and that if they were stuck, it was something that was a Ford issue because they are responsible for the updates. She agreed but could offer nothing more other than transfer me to Ford Customer Care.
After she briefed Ford Customer Care, they agent came on the phone with me and said "I understand you need financial assistance with a repair, is that correct?'" Too which I replied well yes and no! I explained that my truck has a history of not getting updates and that the "Update Team Member" verified this and that I had current updates that were stuck and that it would need to go to the dealer."
I further explained to her that I recently had my truck at the dealer and that they charged me to do the one update that the dealer is required to do now and that the others would cost $1500.00. I elected not to have them done and would wait for them to come naturally, which they have not.
The Ford CS rep told me that they have no "customer assistance" for this type of assistance. I again told her that this was a Ford issue and not something caused by me, but I was willing to use my Ford ESP and pay the deductible, if they would cover the charges to the dealer. She responded no that I could pay for them and apply for a refund if this issue ever became a recall. I said no!
In closing she said please take this report number, my name and phone number in case there is anything we can do for you should the dealer not be able to help you!
Thanks Ford!
Senior Member
Joined: Jan 2022
Posts: 940
Likes: 386
From: Evansville, IN
