whats the definition of insanity again

 

Yeah, I hear ya!

 

im waiting for 2 hrs, but my truck is back there for a solid 45 mins to an hour.

 

Sometimes the "good" price of the Quick Lane ain't worth the headache afterwards.

 

I'm a service writer for a dealership.

Am in charge of "3" oil change techs.

ALL "3" of them have been instructed to let the engine drain completely. NO EXCEPTIONS !!!

To change the filter, and clean up any/all mess, created by the oil draining.

To make sure that oil on any suspension, under carriage areas is clean.

NOT to over tighten the drain plugs !!

If this is not something they can do, then they can leave.

ALSO, NOT to use a air impact to install lug-nuts. That is what torque wrenches are for,

They are reminded that they are dealing with a HUGE investment of someone else's.

I expect courtesy out of them. "Yes ma'am", "No ma'am", "Yes sir", "No sir",
"Please", and "Thank-you", and finally "Thank-you for coming in", is expected !!

The above comments are "infectious", and once you start using them, they become a part of your demeanor.

Alot of our customers, are older folks, ladies, church going folks. "THEY APPRECIATE IT" !!!

I have to answer to a boss/owner, that told me that he, "Expects customer service", out of me, and if I can't give it, he will find someone who will.

Not exactly rocket science, IMO.

 

Unfortunately, the Internet has a way of spreading more bad than good. I applaud the OP for sticking with it and giving the quick lane a chance to get it right. And I understand the frustration. I usually raise the hood and check the filter, and the oil level before I leave the dealership. And of course like others I'm always checking the concrete for signs of a leak after the oil change.

Considering that this is a known issue, why can't procedures be changed, or change the amount of oil to be poured into the vehicle? During the 15 minutes of drain time, how much oil drains out after the first 5 minutes? Is it so much that it will contaminate the clean oil? I'm thinking the part's per million would be pretty low and not worth the concern. But knowing how the durability testing is done, maybe the remaining old oil does cause a problem.

Hopefully the OP can get some satisfaction from the dealership, but I really think that this is not the norm for most businesses.

 

Didn't read all of the responses, but the problem with most of the quick oil change places is not allowing the old oil to drain sufficiently. Just impossible without more time. When I change my oil I pull the plug and let it sit for quite a while.

So you get some volume of old oil still in the system and then a tech puts in the 5.7 quarts (3.5eb) because that is the capacity.

 

Sounds like they are not waiting the 15 minutes to fully let the oil drain out before slapping it back together and filling it up. You would think at this point they would get it right, the 2.7 has been out for 4 years now... Its probably a lack of caring on the techs part.

 

While I think this is overkill, I understand the logic. Nothing in the factory warranty info says you have to have maintenance done at the dealership or documented.

I always run the self diagnostic thing right before I change it, then again right after. It shows I didn't let let it get below 0% oil life remaining, the mileage and the date. It sends the reports to my email so I'll have them if a question ever comes up. Now for larger maintenance items, like water pumps, timing chains/belts, I would keep the receipts.

Just my $0.02.

 

Even if you let the oil drain for 15 minutes, not all of it drains out. If you put 6 quarts of oil in, it will be slightly high. I changed my own oil and let it drain for 2 hours. Went out and put 6 quarts in, and my oil level is slightly above the top hole. Probably half a quart too much.

So if the Quick Lane place is only draining for 2 or 3 minutes (which is what most of them do), then they turn around and put 6 quarts in, you will probably be close to a quart over.

Especially of they start checking the oil and keep adding not realizing it takes another 15 minutes plus for the 2.7 to register on the dipstick.