My truck is a stock untouched (no forscan) 2017 xlt 2.8l sport. Yesterday on my way into work I was in stop and go traffic when the airbag light, wrench light, and down hill assist light came on in my truck. Correct my if I am wrong here, but a 2017 xlt should not have down hill assist if there is no button for it in the dash correct? The downhill assist warning came up in the little window where the electronic speedo is, so I hit ok to clear that per the warning. I get to work (everything ran fine the rest of the way) I back into my parking spot and shut it down. I go out at lunch and open the windows a crack and the airbag, and wrench light had cleared themselves, GREAT I THINK !. Start her up everything is fine, so I shut her down go back to work.

After work hop in, start it right up and get all settled in turn off the S/S adjust the radio, find a good cruising song, step on the brake grab the shift lever, and I am unable to shift out of park ( the truck is on a level paved parking spot). Rats I say to myself, so I get out and rock the truck a little, nope nothing. Shut her down disconnect the battery, while I wait I say to myself, man that would be great if the scantool that I purchased but loaned out to my buddy was in the truck.

So after 20 minutes hook battery up, and start her right up, no idiot lights and still no joy. Call the dealership I bought it from and he told me to call Ford roadside assistance, but not to have it towed back to them, as they have no loaners, and there short handed and cant get to it for at least a week. There was a lot more calls etc. that happened between me and several other dealerships as to where I can get the truck into, but wont go into that now.

So I call Ford roadside assistance and they tell me the hook will be 5 hours out (again edited this as well there was a lot more to it, long story short) , I leave the keys and my business card in the truck and hitch a ride home. This morning I stop by the dealership 6:30 and see the truck is there (no call from the towing co or Ford to let me know they picked it up, even after I called back and got no answer). To my surprise the service department is working doors open etc, but I chose not to stop in and bug them. The service manager yesterday told me he will see what he can do to get it looked at today. I will wait until late morning and give a call.

The only real thing I am upset about is no loaner vehicles (that I don't have to pay for) even from the dealership I bought it from. They (3) different dealerships all said it would cost $30 a day and to talk to my insurance to see if they will cover it. I have had two Fords and both have been really bad experiences my 04 was a money pit from the get go. Pretty angry right now, but hope its something minor and will not get upset at the one dealership that is trying to help me, after all its not there fault.

I will keep you all updated when I find out whats going on, sorry for the long post.

WB

 

My wife and I had a Nissan Juke that in the beginning, had it's issues, but the dealership bent over backwards to ensure the car was repaired and we had loaners. Hell, I had a loaner for over 3 weeks while they repaired an air conditioner issue. Put damn near 2000 miles on a 370Z. Point is, if a Ford vehicle is in your shop for a warranty issue, a Ford dealer should help their customer.

 

I wish that is what happened when I bought my Frontier 7 years ago. Not that Ford is better, just sayin'. Every item was a fight with the dealer I bought from and they would take things up to the limit to avoid qualifying as Lemon Law. Even switching to another dealer after many calls and email blasts to Nissan customer service and executive staff didn't help much ( a search got me the names and email of their top executives in Tennessee). It's Nissan corporate culture.

 

We never really came close to having to get Nissan involved. The issues were so glaring, it wasn't like a radio **** broke, we're talking parts not installed by the factory bad. Such good customer service by the dealer, we traded in my SportTrac for a new Rogue there.

 

My experience so far with Ford dealers is lackluster. My first Ford and I like the truck, other than numerous fit/finish quality issues (cheapness), but the dealership service depts suck.

Let me illustrate a difference... I bought a new Honda Civic Si in 2013.

Day 2 - I noticed some weird electronic "popping" noises from the stereo system any time you pressed a power feature button like windows or locks. Not normal. I took it back to complain about this and they didn't know how to fix it, but recorded it in their system.
3-4 months later, I take it back, the popping is driving me nuts, it is a clear electrical defect. They look at it again, call Honda, still cannot fix it, nor do they know how.
8 months later, I go back a final time totally frustrated about this issue. The regional manager gets involved. He brings down an advanced tech from Dallas (4 hour drive away) and that tech looks at the car for a day, with the regional manager in tow. They give me my car back with no repairs
Three days later, I get a call from Honda of America ARBITRATION department. They are on the phone to offer me a full buy-back or "lemon law" car replacement....... Which I never even asked for, but they recognized was the appropriate action. No more 2013's Si's in stock nationwide (low production, semi-rare car), so they had to build me a new one. They literally ordered and built me a new car, had it delivered to the dealer, and I got a new 2014 replacement without even asking for it.

Ford? Every little problem I mentioned to them was either "cannot reproduce" or evidently the 'fault" of my "aftermarket" parts.... (only thing I have is a muffler and wheels/tires).

 

Personally, I think Ford should give loaner cars or free rent cars to any people with warranty work... it gives the dealership incentive to get your car done in a reasonable amount of time.

I paid for the extended warranty package, that includes rent cars for all service work. So, if no loaner if available, I then get an Enterprise Car. but still a hassle!

I must say - Cadillac, did ALWAYS put me in car, as did Audi, and GM when I had those... Ford - not so much.

Such is life!

 

I have contacted corporate headquarters for the dealership that I bought the truck from (has several dealerships under one umbrella) they have admitted they handled this wrong and if the issue can not be fixed today, they will help me get into a loaner. The dealership that has my truck has called to tell me that they believe it is a brake light switch causing the issue. I don't know how that would explain the airbag,wrench, and downhill assist not available lights to have come on? The only thing I have done to the truck now that I thought about it, was to swap out the headlights to a popular led replacement bulb. Sure hope they don't try to blame this on the aftermarket bulbs.

Will keep everyone posted.

WB

 

SSM 47097 - 2017-2018 F-150 - All Engines - No Crank/No Start, Multiple Illuminated Warning Indicators And/Or DTC's - Built On Or Before 29-Sep-2017

Some 2017-2018 F-150 vehicles built on or before 29-Sep-2017 may exhibit a no crank/no start, auto-start-stop inoperative, illuminated malfunction indicator lamp (MIL) and or powertrain malfunction indicator lamp, transmission shift issues, DTC P061A, U0140, U0401, U0101, U0074 and/or U0037 being set in the PCM, TCM, IPC, FCIM, ABS and/or PSCM. This may be due to the 15525 transmission wire harness not being properly secured. Visually inspect the harness for possible damage and proper routing at the rear of the engine down to the transmission. Repair as necessary.

SSM 46829 - 2015/2017 - F-150 - Intermittent Loss Of Throttle Response - Multiple Warning Indicators And/Or Multiple Diagnostic Trouble Codes (DTCs)

Some 2015-2017 F-150 vehicles may experience intermittent loss of throttle pedal response, illuminated wrench, hill descent, airbag, anti-lock brake system(ABS) and/or advanced trac warning indicators and/or P2122, P2123, P2124, P2125, P2127, P2128 and/or P2138 DTCs. This may be caused by the Accelerator Pedal Position (APP) Sensor 14A005 harness being improperly routed behind the brake booster to brake pedal bracket. If the harness is improperly routed, loosen the bracket to free the harness, refer to Workshop Manual (WSM), Section 206-06. Inspect and repair damaged circuits before properly routing the harness.

 

Many thanks tmcolegr, I will inquire about this if it is not the brake light switch.

 

I would inform them of both TSB's before they start messing with your electrical system. Somehow, a brake light switch doesn't seem like the culprit.