Text Notification - iPhone
Couple things to check:
1. On your phone, go into Settings / Bluetooth and click the (i) information circle next to SYNC in your Bluetooth device list. Make sure "Show Notifications" is toggled on.
2. On your iPhone, In Settings / Notifications / Messages, make sure "Show on Lock Screen" is turned on.
3. Your phone has to be locked in order for messages to get passed thru to SYNC. So, if you are using your phone for music, navigation, calls, or anything else that would have it unlocked, SYNC will not get a new incoming message. Personally I find this odd but that's how it is. Apple is using the "lock screen notification" as the trigger to pass notifications over Bluetooth. That's just how iPhones work.
If any one of these settings are not configured correctly on your iPhone, the phone will not pass incoming messages to SYNC.
Hope this helps!
Eric
Last edited by emdavis197; Sep 11, 2017 at 01:01 PM.
Well you most have some thing different in settings. Mine will not although I typically plug it in and everything I have seen online shows it does not allow it. Also for anyone who ever watched videos on you screen via apple CarPlay and YouTube that feature will disappear with the ios11 update being released soon.
Well you most have some thing different in settings. Mine will not although I typically plug it in and everything I have seen online shows it does not allow it. Also for anyone who ever watched videos on you screen via apple CarPlay and YouTube that feature will disappear with the ios11 update being released soon.
If you're referring to iOS 11's "Do Not Disturb While Driving" mode, then you are correct. Enabling that will prevent messages from being passed over bluetooth. However, that is an optional setting and by all accounts iOS 11 should still be able to pass messages to SYNC over bluetooth with the right configuration.
I don't want to speak for others, but if what I am reading is correct (which sounds similar to my issues), the devices were working just fine and as designed up until recently. No settings have been changed or altered.
The instructions above are great for those trying to get it working initially.
The instructions above are great for those trying to get it working initially.
I don't want to speak for others, but if what I am reading is correct (which sounds similar to my issues), the devices were working just fine and as designed up until recently. No settings have been changed or altered.
The instructions above are great for those trying to get it working initially.
The instructions above are great for those trying to get it working initially.
Sorry guys, I should have clarified. Mine quit working a few months ago too. And I also could not figure out why. After some research I realized it was because I disabled lock screen notifications. I didn't expect that to have any impact on the SYNC messaging feature but it did.
My advice, even if you didn't manually change any settings on your phone, is to double check the settings anyway, especially #1 and #2. I would assume that message notifications continue to come up on your iPhone lock screen even after your SYNC messaging quit working. If that is not the case, then that is probably the first place I would look. Lock-screen notifications are the trigger that sends messaging through the iPhone's bluetooth signal, and the Bluetooth connection has to be configured to allow Show Notifications to pass through.
If none of that helps, next thing I would try would be to delete the paired device from both the truck and the iphone, then shut down and re-start both and repeat the pairing process.
My advice, even if you didn't manually change any settings on your phone, is to double check the settings anyway, especially #1 and #2. I would assume that message notifications continue to come up on your iPhone lock screen even after your SYNC messaging quit working. If that is not the case, then that is probably the first place I would look. Lock-screen notifications are the trigger that sends messaging through the iPhone's bluetooth signal, and the Bluetooth connection has to be configured to allow Show Notifications to pass through.
If none of that helps, next thing I would try would be to delete the paired device from both the truck and the iphone, then shut down and re-start both and repeat the pairing process.
For the OP, delete the phone from sync and add it back in.
Under Bluetooth settings, tap the I next to the device name and pick "show notifications".
This isn't true. iPhones can pass text messages through to Sync / My Ford Touch. Mine works fine on a 2015 with My Ford Touch. I have an iPhone 6S and I don't have Apple Car Play.
Couple things to check:
1. On your phone, go into Settings / Bluetooth and click the (i) information circle next to SYNC in your Bluetooth device list. Make sure "Show Notifications" is toggled on.
2. On your iPhone, In Settings / Notifications / Messages, make sure "Show on Lock Screen" is turned on.
3. Your phone has to be locked in order for messages to get passed thru to SYNC. So, if you are using your phone for music, navigation, calls, or anything else that would have it unlocked, SYNC will not get a new incoming message. Personally I find this odd but that's how it is. Apple is using the "lock screen notification" as the trigger to pass notifications over Bluetooth. That's just how iPhones work.
If any one of these settings are not configured correctly on your iPhone, the phone will not pass incoming messages to SYNC.
Hope this helps!
Eric
Couple things to check:
1. On your phone, go into Settings / Bluetooth and click the (i) information circle next to SYNC in your Bluetooth device list. Make sure "Show Notifications" is toggled on.
2. On your iPhone, In Settings / Notifications / Messages, make sure "Show on Lock Screen" is turned on.
3. Your phone has to be locked in order for messages to get passed thru to SYNC. So, if you are using your phone for music, navigation, calls, or anything else that would have it unlocked, SYNC will not get a new incoming message. Personally I find this odd but that's how it is. Apple is using the "lock screen notification" as the trigger to pass notifications over Bluetooth. That's just how iPhones work.
If any one of these settings are not configured correctly on your iPhone, the phone will not pass incoming messages to SYNC.
Hope this helps!
Eric
Show on locked screen is also turned on
Worked fine until a week ago or so.
I don't want to speak for others, but if what I am reading is correct (which sounds similar to my issues), the devices were working just fine and as designed up until recently. No settings have been changed or altered.
The instructions above are great for those trying to get it working initially.
The instructions above are great for those trying to get it working initially.
I cant figure out what changed or why it changed. Phone has not changed.
Did truck do an automatic update?





