Sync3 v3 update black screen
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5 Year Member
Joined: Jul 2013
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Sync3 v3 update black screen
Just updated my 2018 sync to v3. Finished the install said to remove the usb and it would install me time the vehicle started. Well now just a ford emblem then a blank screen. I just installed the update on my expedition and it worked fine. Now my truck screen is dead. I can plug my iPhone up and it will look like CarPlay but the touch screen won’t work. Any suggestions? I tried to pull the battery for several min and it still doesn’t work. I’m at a loss
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Joined: Oct 2010
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From: Crossville TN
Just updated my 2018 sync to v3. Finished the install said to remove the usb and it would install me time the vehicle started. Well now just a ford emblem then a blank screen. I just installed the update on my expedition and it worked fine. Now my truck screen is dead. I can plug my iPhone up and it will look like CarPlay but the touch screen won’t work. Any suggestions? I tried to pull the battery for several min and it still doesn’t work. I’m at a loss
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Joined: Mar 2017
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From: South St. Louis county, Mo.
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Yeah, I had the GT Performance, dropped the truck off to have the APIM looked at for a locking up issue and completely forgot that it needed to be restored to original As-Built. They replaced the APIM and had this exact thing happen. I had to take off from work and bring my laptop and dongle to fix it.
Now, here is something I just found out tonight. If the theme is missing and set to GT Performance, it will boot with the default screens and work, however, only if the other two settings needed for GT Blue are not configured. If they are at stock settings then it will still work. Found that out tonight playing around with forscan.
Now, here is something I just found out tonight. If the theme is missing and set to GT Performance, it will boot with the default screens and work, however, only if the other two settings needed for GT Blue are not configured. If they are at stock settings then it will still work. Found that out tonight playing around with forscan.
Last edited by acdii; Oct 8, 2019 at 11:02 PM.
Thread Starter
5 Year Member
Joined: Jul 2013
Posts: 304
Likes: 66
Yeah, I had the GT Performance, dropped the truck off to have the APIM looked at for a locking up issue and completely forgot that it needed to be restored to original As-Built. They replaced the APIM and had this exact thing happen. I had to take off from work and bring my laptop and dongle to fix it.
Now, here is something I just found out tonight. If the theme is missing and set to GT Performance, it will boot with the default screens and work, however, only if the other two settings needed for GT Blue are not configured. If they are at stock settings then it will still work. Found that out tonight playing around with forscan.
Now, here is something I just found out tonight. If the theme is missing and set to GT Performance, it will boot with the default screens and work, however, only if the other two settings needed for GT Blue are not configured. If they are at stock settings then it will still work. Found that out tonight playing around with forscan.
so you have the factory splash screen? I loved the black theme and the GT Ford performance. Wish I could get that back on there. Not a fan of the bright blue.
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I guess upgrading APIM to v3.4 brings GT Blue back, but otherwise the alternative is to use Forscan and enable Lincoln Brown instead. Thats what I did last night and like it a lot better than the default blue.
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From: South St. Louis county, Mo.