Sync system sucks
What really sucks is not being able to dump in the picture of your choice for the background screen. What is this, 1995?
Granted, I personally think touchscreens in vehicles are idiotic.....
Granted, I personally think touchscreens in vehicles are idiotic.....
Anyway, you mentioned it doesn't pick up media. That threw a red flag for me immediately that it may not be a Sync problem but a problem with something you are attaching. Are you trying to play media from a flash drive, or off your phone or something? If so, do you experience issues with Sync 3 if you don't have ANY devices plugged in? There may be a problem with the device itself, the cable being used, or maybe one of the USB ports on the truck.
If you have issues with NOTHING plugged in to either USB port, and just playing Sirius is having issues, then yeah probably just a faulty APIM unit. It's not a $47,000 APIM, it's a $5 APIM in a truck with thousands of individual parts. Like anything, that device can be faulty even from factory. The dealer will diagnose it and life will go on.
More specifics...
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
More specifics...
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
More specifics...
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
More specifics...
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
iPhone plugged in via USB does not get recognized.
Bluetooth does not automatically connect even though it's configured to.
Does not give an option for Sirius radio.
Touchscreen does not work.
Backup camera stays on when going forward on occasion.
Cannot adjust volume or turn off radio at all.
You want me to go on?
Planned Obsolescence... Since the APIM is so critical to the truck - if it dies, you have to replace it... if you can't replace it, you have to get a new truck! 
I see a new truck for a lot of people in the next 5 to 7 years.

I see a new truck for a lot of people in the next 5 to 7 years.






