Sync Screen and 4wd Issue
Thread Starter
Junior Member
Joined: Jun 2015
Posts: 3
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Sync Screen and 4wd Issue
Got a new 2015 Lariat FX4 less than 30 days ago. I am having a few issues, and have scheduled an appointment on Tuesday with my dealer, but seeing if anybody else has had any issues..
1. Every afternoon when we get into the vehicle and the temp is 85 or higher outside, when we turn on the truck, our Sync Screen stays black until it appears that it cools down, and then it tells us that it is rebooting the Sync, and then eventually comes back on.
2. When driving around 45 - 55 mph, occasionally we hear a "grinding" noise . We took it in, and our dealer hears it too, but haven't pinpointed the issue it, although they also told us that our 4wd is non functional at this point. This will be addressed on Tuesday too.
Anybody else having any issue?
1. Every afternoon when we get into the vehicle and the temp is 85 or higher outside, when we turn on the truck, our Sync Screen stays black until it appears that it cools down, and then it tells us that it is rebooting the Sync, and then eventually comes back on.
2. When driving around 45 - 55 mph, occasionally we hear a "grinding" noise . We took it in, and our dealer hears it too, but haven't pinpointed the issue it, although they also told us that our 4wd is non functional at this point. This will be addressed on Tuesday too.
Anybody else having any issue?
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
Got a new 2015 Lariat FX4 less than 30 days ago. I am having a few issues, and have scheduled an appointment on Tuesday with my dealer, but seeing if anybody else has had any issues..
1. Every afternoon when we get into the vehicle and the temp is 85 or higher outside, when we turn on the truck, our Sync Screen stays black until it appears that it cools down, and then it tells us that it is rebooting the Sync, and then eventually comes back on.
2. When driving around 45 - 55 mph, occasionally we hear a "grinding" noise . We took it in, and our dealer hears it too, but haven't pinpointed the issue it, although they also told us that our 4wd is non functional at this point. This will be addressed on Tuesday too.
Anybody else having any issue?
1. Every afternoon when we get into the vehicle and the temp is 85 or higher outside, when we turn on the truck, our Sync Screen stays black until it appears that it cools down, and then it tells us that it is rebooting the Sync, and then eventually comes back on.
2. When driving around 45 - 55 mph, occasionally we hear a "grinding" noise . We took it in, and our dealer hears it too, but haven't pinpointed the issue it, although they also told us that our 4wd is non functional at this point. This will be addressed on Tuesday too.
Anybody else having any issue?
I can help with the SYNC issue. Does your vehicle have the MyFord Touch? If so, I'd suggest trying a master reset: http://owner.ford.com/sync-technolog...c-myford-touch
You can also check for updates in your Owner account: https://owner.ford.com/tools/account...p-to-date.html Select REGISTER if you need to create an account.
Keep me posted.
Shaay
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
I'd recommend that you check for updates using the information I posted above. The system is supposed to go through scheduled maintenance, but it should not happen too often. If you're software is current, I'd suggest working with the dealer.
Keep me posted.
Shaay
Senior Member
Joined: Oct 2012
Posts: 660
Likes: 79
the truck is 3 months old. i called the ford tech support who walked me through a master reset and check system update none of which did anything. i dropped the truck off at the dealer today to have them look at it. the tech on the phone said something about reflashing it??
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
the truck is 3 months old. i called the ford tech support who walked me through a master reset and check system update none of which did anything. i dropped the truck off at the dealer today to have them look at it. the tech on the phone said something about reflashing it??
Sounds like they are reflashing/reprogramming the SYNC module. That typically fix most issues.
Let me know how it goes.
Shaay