Spoke with Ford Customer Care today.
07-02-2017, 09:14 AM
#42
Senior Member
I find that Luxury cars aren't all that better than run of the mill vehicles. The Fusion I had was better in more ways than a Lexus.
What you are really getting when you buy a Luxury car is the service that comes with it.
Buy a Lexus EX300(I think thats the model), which is practically the same car as a Camry with more bells and whistles. You pay a lot more for it, but you get the service accustomed a high end vehicle. Lincoln needs to learn a thing or two from them, their customer base is dyeing off, literally, as Lincoln has been deemed an old persons car. They are marketing it to a younger crowd, but unless they do something about owner experience, they wont do well.
What you are really getting when you buy a Luxury car is the service that comes with it.
Buy a Lexus EX300(I think thats the model), which is practically the same car as a Camry with more bells and whistles. You pay a lot more for it, but you get the service accustomed a high end vehicle. Lincoln needs to learn a thing or two from them, their customer base is dyeing off, literally, as Lincoln has been deemed an old persons car. They are marketing it to a younger crowd, but unless they do something about owner experience, they wont do well.
Had a Toyota FJ Cruiser for a few years. Toyota customer service in the service dept was better than any American brand. it was a 32K FJ, and I always got a loaner and it was always washed before I got it back.
Sad that is is a pain to get treated right with a 70K stingray or a 66K F-150. When Chevy does give me a loaner its a POS cobalt. When Range Rover gives me a loaner, which is every service, its the next model up from what we have. Ford has given me an XL truck for a loaner
Yes on the loaner for all Lincoln, but the pick up and deliver is only for the Black label cars and suv's. You pay a lot extra for that.
Last edited by FLSTFI Dave; 07-02-2017 at 09:16 AM.
07-02-2017, 09:45 AM
#43
Had a Toyota FJ Cruiser for a few years. Toyota customer service in the service dept was better than any American brand. it was a 32K FJ, and I always got a loaner and it was always washed before I got it back.
Sad that is is a pain to get treated right with a 70K stingray or a 66K F-150. When Chevy does give me a loaner its a POS cobalt. When Range Rover gives me a loaner, which is every service, its the next model up from what we have. Ford has given me an XL truck for a loaner
Yes on the loaner for all Lincoln, but the pick up and deliver is only for the Black label cars and suv's. You pay a lot extra for that.
Sad that is is a pain to get treated right with a 70K stingray or a 66K F-150. When Chevy does give me a loaner its a POS cobalt. When Range Rover gives me a loaner, which is every service, its the next model up from what we have. Ford has given me an XL truck for a loaner
Yes on the loaner for all Lincoln, but the pick up and deliver is only for the Black label cars and suv's. You pay a lot extra for that.
07-02-2017, 10:36 AM
#44
Senior Member
