Service Experiences
Senior Member
Joined: Feb 2015
Posts: 732
Likes: 95
From: Houston Texas
I am assuming nothing about this particular situation. You aren't getting that I'm speaking in hypotheticals and only in response to your original challenge that I would be using a survey as a threat. My only advice regarding THIS situation to the OP was to mention the survey if he feels that the customer SERVICE is not up to par, which would be for the OP to determine, not MagNitto or mbell. What I did do was give hypothetical examples that if I had a service writer who I felt didn't go above and beyond to provide excellent service, then I would reflect that on my survey, which is 100% what a survey is for. Your insistence is that I would be using it as a threat or in a malicious way like "all the others out there", which is not the case.
It isn't my job to know the internal politics between this guy and his management. His job is to make me want to come back. And, in my EXAMPLE, if he simply doesn't care enough to try and get me that rental for a SAFETY issue on the FIRST time I ask, then maybe I wouldn't go back, which is my choice.
Obviously, things are not set in stone, as the OP got the rental without an ESP. My measure of good service is getting that rental without having to try very hard, which it seems the second service writer did. Sounds like the second service writer deserves an EXCELLENT survey.
It isn't my job to know the internal politics between this guy and his management. His job is to make me want to come back. And, in my EXAMPLE, if he simply doesn't care enough to try and get me that rental for a SAFETY issue on the FIRST time I ask, then maybe I wouldn't go back, which is my choice.
Obviously, things are not set in stone, as the OP got the rental without an ESP. My measure of good service is getting that rental without having to try very hard, which it seems the second service writer did. Sounds like the second service writer deserves an EXCELLENT survey.
Senior Member
Joined: Feb 2015
Posts: 732
Likes: 95
From: Houston Texas
I don't ever fill out the survey... I don't see the point. If you put bad stuff on it you think the dealer is going to change? They might fire the guy and then get a new one that has to learn everything over again...
I don't believe in Dealer Surveys at all... I just ignore or throw in the trash.
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I don't believe in Dealer Surveys at all... I just ignore or throw in the trash.
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Senior Member
Joined: Sep 2011
Posts: 1,364
Likes: 299
The second advisor might deserve an EXCELLENT survey, especially if the only concern is a rental vehicle. There are many aspects to a service advisors job aside from pleading a customer's case for a rental. The simple solution if you want to have access to a rental/loaner vehicle if/when you have warranty repairs performed is buy the ESP. Ford doesn't provide rental for warranty repairs, the dealer receives a certain number of TAPS days but they are reimbursed at the rate of about 1 day for every 2 days of rental...and when they are out they are out.
They are never truly out. I've been sent home in a truck from the lot before with a window sticker on it. Obviously the service department likely can't do that unilaterally without approval, but the director or GM certainly could, which is why I also said go over the person's head for a safety issue if you have to. But the OP got it sorted, so it doesn't matter anymore. I just wanted to be clear that I wasn't talking about being some uppity **** ***** waving a finger in the service advisers face saying I'll give you a bad survey if you don't give me 100% what I want! I just said mention it if you have a lazy uncaring adviser. You have other tools like asking to talk to someone else, etc.
I'm bowing out, no need for us to rent a room any longer hahaha. But we can both agree that there are times to put in a bad survey and there are times where it's not warranted.
Junior Member
Joined: Jun 2016
Posts: 6
Likes: 2
I have a 2015 Ford F150 Crew Lariat ECO FX4 with 8K that is experiencing the same faults. Only happened once while I was driving, but 3 times at early morning start up. I tried the same thing with my local dealer and they said they couldn't fix it unless it happened while they had the vehicle. They couldn't reproduce the problem and ultimately I went and picked my truck back up. Since it has happened 2 more times at start up. Beginning to get disappointed in a truck that I fell in love with. Let me know what you find out. I want to get this thing fixed!!!
Senior Member
Joined: Feb 2015
Posts: 732
Likes: 95
From: Houston Texas
I have a 2015 Ford F150 Crew Lariat ECO FX4 with 8K that is experiencing the same faults. Only happened once while I was driving, but 3 times at early morning start up. I tried the same thing with my local dealer and they said they couldn't fix it unless it happened while they had the vehicle. They couldn't reproduce the problem and ultimately I went and picked my truck back up. Since it has happened 2 more times at start up. Beginning to get disappointed in a truck that I fell in love with. Let me know what you find out. I want to get this thing fixed!!!
Ford Customer Service
Joined: Oct 2010
Posts: 3,736
Likes: 808
From: Dearborn, MI
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As I stated in a previous post, I am lucky enough to be provided with a courtesy vehicle while my truck is being diagnosed and hopefully fixed. I'll update again when I get more news on my truck in case anyone is interested, but for now I have to commend Ford and their service department so far!
As I stated in a previous post, I am lucky enough to be provided with a courtesy vehicle while my truck is being diagnosed and hopefully fixed. I'll update again when I get more news on my truck in case anyone is interested, but for now I have to commend Ford and their service department so far!
If so, send me a PM with your full name, best contact number, VIN, and servicing dealer; I'll check for additional options on my end.
I have a 2015 Ford F150 Crew Lariat ECO FX4 with 8K that is experiencing the same faults. Only happened once while I was driving, but 3 times at early morning start up. I tried the same thing with my local dealer and they said they couldn't fix it unless it happened while they had the vehicle. They couldn't reproduce the problem and ultimately I went and picked my truck back up. Since it has happened 2 more times at start up. Beginning to get disappointed in a truck that I fell in love with. Let me know what you find out. I want to get this thing fixed!!!
Let me know, and PM me with the above requested information. Let's get this resolved!
Rachel
Senior Member
Joined: Apr 2016
Posts: 150
Likes: 36
From: Vancouver Canada
I had my 14 yr old Acura in for some service in March....
I had plans for my brother to pick me up, the dealer offered me a car, i said no thanks, " do you need a ride anywhere then ?"
Obvoiusly no warranty and the car was purchased in another province
I had plans for my brother to pick me up, the dealer offered me a car, i said no thanks, " do you need a ride anywhere then ?"
Obvoiusly no warranty and the car was purchased in another province
Senior Member
Joined: Jan 2016
Posts: 792
Likes: 207
I know there are expenses to the dealer here, but I'd be putting people into nice loaners as much as possible when doing service...especially for those with older vehicles. Nothing like driving a new truck to get someone with an old truck interested!