Just buy a sct x4 on Ebay and this is the screen a get when a plug it on my truck ou laptop
I have install all driver need on my laptop

 

there is a wifi option that will connect and update the unit for you

ALSO , whats the number on the back, units have specific number for each vehicle

or it could be it needs and update and driver update
all of that info is here

https://www.sctflash.com/support

 

I'm lock on this screen .. i can do nothing .....

number is 1914

 

well thats the wrong PN the one for the f150 + other fords is 7015

 

no it's a 7015 ,but this number engraved on the plastic

 

then follow the link i provided and call sct