No Map Voice Commands after Sync 3.0 Map Update
05-09-2021, 08:02 PM
#1
No Map Voice Commands after Sync 3.0 Map Update
I'm helping my older neighbor install the newest map version for his 2018 F150. We had successfully updated Sync itself to the current version (3.0 build 20204) a few days earlier (this seemed to fix a bluetooth issue he had) and wanted to finish with the maps.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
05-10-2021, 07:09 PM
#2
Senior Member
I'm helping my older neighbor install the newest map version for his 2018 F150. We had successfully updated Sync itself to the current version (3.0 build 20204) a few days earlier (this seemed to fix a bluetooth issue he had) and wanted to finish with the maps.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
05-10-2021, 08:21 PM
#3
I had a similar issue after a maps update and a Master Reset fixed it for me...
Sync 3.3 119 Map Update Issue - Lost Navigation Voice Commands - Ford F150 Forum - Community of Ford Truck Fans
Oh, just reread that you have already tried a Master Reset. Nevermind.
-John
Sync 3.3 119 Map Update Issue - Lost Navigation Voice Commands - Ford F150 Forum - Community of Ford Truck Fans
Oh, just reread that you have already tried a Master Reset. Nevermind.
-John
Last edited by RubberSideDown; 05-10-2021 at 08:23 PM.
05-11-2021, 10:47 AM
#4
We did try re-inserting the usb drive multiple times however that would only reboot the APIM/Sync 3 module and bring up the "installation in progress" "do you wish to continue the installation?" messages and answering either yes or no would pop up the "BGMAP_ERR01" code.
After doing some more research it appears user "Acool" has a working solution of overwriting the nav files with much smaller map image (breaking navigation) and installing the maps again. I can't pm him as I'm a new member and I wouldn't know if he would respond anyway.
We ended up taking advice from user "Fischxx1" and installing Sync 3.4.21020 and newest (2.20) maps.
This resolved all the problems we were having. Appreciate the help.
After doing some more research it appears user "Acool" has a working solution of overwriting the nav files with much smaller map image (breaking navigation) and installing the maps again. I can't pm him as I'm a new member and I wouldn't know if he would respond anyway.
We ended up taking advice from user "Fischxx1" and installing Sync 3.4.21020 and newest (2.20) maps.
This resolved all the problems we were having. Appreciate the help.
05-11-2021, 11:26 AM
#5
We ended up taking advice from user "Fischxx1" and installing Sync 3.4.21020 and newest (2.20) maps.
This resolved all the problems we were having. Appreciate the help.
This resolved all the problems we were having. Appreciate the help.
05-11-2021, 11:44 AM
#6
I used the Syn3 updater, only had one hang up with a PKG_ERR03 while installing Sync 3.4 but it turned out to a be an iffy usb drive.
05-11-2021, 12:11 PM
#7
Here is what Fischxx1 said.
I used the Syn3 updater, only had one hang up with a PKG_ERR03 while installing Sync 3.4 but it turned out to a be an iffy usb drive.
I used the Syn3 updater, only had one hang up with a PKG_ERR03 while installing Sync 3.4 but it turned out to a be an iffy usb drive.
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09-25-2022, 04:19 AM
#8
Got the answer!
I'm helping my older neighbor install the newest map version for his 2018 F150. We had successfully updated Sync itself to the current version (3.0 build 20204) a few days earlier (this seemed to fix a bluetooth issue he had) and wanted to finish with the maps.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
Everything was installing as it should and we left for a bit, however when I returned to the truck all the screens were dark (he had turned the engine off and left the key on) and were in a battery saving mode. Turning the engine on, the screen no longer showed the updating message (and checking the "About Sync" showed the current map update (NA 1 19)).
Everything seems to work as it should other than map voice commands (it just returns to the home screen after saying "Find an address" or "Find a place"). Other commands i.e. finding fuel prices or calling a contact work as normal. Each cold and dark start of the truck is followed with a message of allowing the installation to continue. Reinstalling the USB drive restarts the APIM, asks if you want to install the update and and choosing either "yes" or "no" brings up the "BGMAP_ERR01" code.
Ford's map installation manual says the possible cause for this error code is "USB stick is still inserted into SYNC after installation is complete" and to "Remove USB and ignition Off/On."
This can't be the case as we still have the issues listed above.
I believe that the installation was interrupted but I have no idea how to restart the installation.
A master reset hasn't helped and only tells you that you should allow the installation to continue.
Thanks for your help.
Last edited by durdye; 09-25-2022 at 04:28 AM.
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