Hi kipwalk,

We don't have access to our engineering folks; your best resource would be the service manager at your local dealership.

As a reminder to anyone else experiencing this mirror issue, send your information to me in a PM so I can loop in the customer service manager for your region. Be sure to include your full name, best daytime phone number, VIN, current mileage, and preferred servicing dealership in your message.

Crystal

 

Just got my truck back. The new mirror completely fixed the problem for me. Very happy!

 

Talked to the customer service representative supervisor for the east coast today and was told that she was unaware of any mirror issues other than mine. I exclaimed I am one of many. I asked if the engineering department knew of the problem and did not get a straight answer and that I should take it to another dealership for another opinion. The dealer confirmed the shake and rattle/wind noise was a "characteristic of the vehicle." How can only the left driver's side mirror and not being able to visibly see vehicles to your left/behind you on a 2 month old truck be a viable characteristic of a vehicle. Ford please provide a solution here.

 

What would Ford do if they were banned from using "We are unaware of any other issues" and "You can always take it to another dealer"!

What would the do?

 

My drivers side mirror does this as well. I've had it replaced once, and the replacement mirror ended up being substantially worse.

Regional rep told me they hadn't hear of this before (ya right), and to take it to another dealership to get a second opinion.

Incredibly disappointing for a vehicle with a $60 000 sticker. Couple that with my incessantly rattling dual pane moon roof, and I end up being pissed off every time I drive the damn thing.

 

Recycled parts????????????????????

 

I have 9800 miles on my truck.

 

Both my mirrors are fine, however my rear view mirror shakes badly!

 

Ford, any service bulletin yet on fixing these mirrors? There are obviously a number of us wanting a solution.

 

I hear its coming right after the one on poor cooling AC's! aint happening!