Took my 2018 F150 XLT 5.0L 4X4, 55k miles in last week to a reputable tire shop and service center to have them install my R/C 2-inch leveling coil overs and new 275/70-17 Falken Wildpeak tires. Should have been simple job right? Well not so fast. After picking up my truck from the shop almost immediately multiple warning lights and messages appeared that included ABS and Traction Control lights, Advance Traction Control warning message, and all drive modes not working. Immediately returned back to the shop and has been there ever since. Using their scanner tablet for diagnostics the mechanic claimed the issue is coming from drivers side wheel. I was told iy was a bad wheel sensor, but after replacing that twice no luck. Yesterday I called at the end of the day and was told that they talked to "Ford" who recommended replacing the wheel/hub assy. I expected a call today that the problem has been resolved but I never heard back. I'll be calling them tomorrow but if the issue isn't fixed what would you do at this point? This comes after getting the truck serviced at the dealer for regularoil change and had to have the "swollen' lug nuts replaced. Beginning to sour now on Ford but others have their issues as well.

 

Not trying to insult you, but you come here to complain about others incompetency.
What would you expect from here?
The very first thing is, what the DTC fault code is, as a place to start.
If the front end parts were taken apart and modified with the new suspension parts, obviously they made a mistake of some sort.
Do you see what I'm saying?
What does the DTC code say in the description of that code? If an Open or a short, you basically have the cause that has to be found and not just replace parts that is not the fix.
Good luck.

 

What is the code that they are getting? It’s possible when they took your front end apart to install the leveling kit that they allowed the knuckle to fall and possibly rip the abs sensor wires out somewhere up top

 

I don't know the codes but you gave me an idea to ask and check for this. Thanks!

 

Ok but I wasn't trying to insult anyone. If my post came across as such I apologize. I was trying to look for suggestions and advice and as I don't have any codes (I'm just a customer) I'll no longer ask for any help here. Thank you!

 

No you did not insult at all.
I just needed to get your attention that there is more you need to know or you have to accept their word and go away with the fault they created causing you to spend money trying to get a lucky outcome.
That's what you got by coming here. A direction to go in.
Good luck.

 

Judging by the warning messages you received, it does sound like the truck lost communication with one of the wheel speed (ABS) sensors. I doubt a new wheel hub is going to be the answer. Another thing to check is if the shop used a big hammer as an assist while installing the lift, then they may have damaged the steering EPAS system.

 

You contradict yourself here - at first you say you went to a tire shop/service center to have this work done, but then also say you had service at the dealer. Which is it?
If you brought the truck back to the tire shop and they are unable to fix the issue, work with the shop manager/owner/authority figure to come to a resolution. Ask them if they will pay for a tow to the dealer and diagnostic fee to figure out what's going on. If the fault is due to their work, then ask them to cover the repairs in full, or come to an agreement on what they might pitch in to fix it. A tire and lube shop is only going to be equipped to do so much, they generally aren't going to have the proper diagnostic tools or even staff with the knowledge to properly diagnose and fix something complex. With that being said, based on your description and timeline, you haven't even given this shop enough time to make things right.

As far as your expectation of daily updates and/or fix completion in a day, I'll share that I've not had my own vehicles nearly as long as some on this forum, but I usually don't expect 1 day turnaround from a shop unless it's a very easy fix. If they have a full schedule, your truck was not in it when you returned to the shop with the issue, and chances are a tech is looking at if if they finish up another job early or have extra time. Also realize that we've had this thing called a global pandemic that makes some parts not readily available (supply chain, yada yada). If they have to order any part that needs to be shipped in, you are basically looking at an entire day just for that to happen, assuming it's even in stock somewhere to be overnighted, then another day for the install. Sucks, but that's life.

I'll also point out that outside of the swollen lug nuts, the problems you've outlined here are not Ford's fault at all, so I am unsure why you are starting to "sour" towards Ford. Every other truck brand has sensors and electronics in the front end, that if not properly disconnected or handled during service, will result in issues.

If you'd like some additional assistance from the knowledgeable folks here, request a copy of the DTCs stored from the shop and post them here.