"Front Camera Malfunction" and windshield problems.
Thread Starter
Senior Member
Joined: Nov 2020
Posts: 327
Likes: 127
From: Texas
"Front Camera Malfunction" Pre collision issues.
Background:
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
Last edited by zebvance; Apr 5, 2022 at 09:48 AM.
5 Year Member
Joined: Nov 2018
Posts: 6,715
Likes: 3,933
From: Calgary, Alberta
Background:
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
Calgary is brutal on windshields.
Background:
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
2020 F150 SCrew 4x4 STX 45K
12/21 @ 35K Rock hit bottom of windshield. Got it epoxied. Still ended up cracking after the first wet freeze in 1/22. Crack is horizontal running the whole length of the bottom of the windshield. pretty much no higher than the windshield wipers are in resting position.
End of 1/22 @ 40K - Install a 3" lift and put 35"s.
3/18/22 @ 45K - Every time I start the truck I get two alert messages. "Front Camera Malfunction Service Required" and "Pre-Collision" Assist Not Available".
Cleaned windshield with no change.
So, I have read that this alert could come from a defective windshield delaminating where the camera was, or it could be from the lift and needs to be realigned. (but wouldn't it have done it 2 months ago when the lift was installed if that was the case?) or it needs a new camera. Looks like regardless of the situation I would have no warranty assistance. which means I am going to have to front the whole bill. A new OEM windshield from the dealership is $460 + tax, plus $120-$160 for install, and if a calibration is needed another $150, in which I hope that includes realignment as well if needed?
Or Juans Auto Glass in Houston, (which I have used a few times before and was always happy with the work) quoted $250 for a aftermarket installed but they do not calibrate. So if still needed I would need go back to the dealership and just pay the $150.
If the problem still persists after all that they will replace the camera. Which I have no idea what the cost is for that....
Chime in folks with any experience with these issues please.
Hello there. Would you please send over a private message with your VIN and the name/location of your local Ford dealer? I would like to look into these warning messages your truck is receiving on my end.
Thread Starter
Senior Member
Joined: Nov 2020
Posts: 327
Likes: 127
From: Texas
Veteran
Joined: Jun 2015
Posts: 492
Likes: 385
From: Sykesville, MD
I had something similar with my truck, also a 2020, and posted my results in the forums. Long story short, it turned out to be a defective windshield that had a “wave” in the glass near the camera. You could literally see it from the side profile. I also had a level and did not have any issues for nearly 10 months. But that was the first place the dealership looked when I brought it in for the issue.
Ended up with a new OEM windshield and have not had a problem ever since. I think glass, whether OEM or aftermarket, will solve your issue. My theory is there was a batch of bad windshields on the 2020s, as that is the only year I have seen with this issue.
Ended up with a new OEM windshield and have not had a problem ever since. I think glass, whether OEM or aftermarket, will solve your issue. My theory is there was a batch of bad windshields on the 2020s, as that is the only year I have seen with this issue.
Thread Starter
Senior Member
Joined: Nov 2020
Posts: 327
Likes: 127
From: Texas
Update: Replaced the windshield with a aftermarket one and no change, same problem. So im assuming it has to be a issue with the camera itself or wiring. So I guess off to the stealership I go after I get back from being out of the country...
Veteran
Joined: Jun 2015
Posts: 492
Likes: 385
From: Sykesville, MD
That sucks. I woulda put money on the glass after my experience.
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Thread Starter
Senior Member
Joined: Nov 2020
Posts: 327
Likes: 127
From: Texas
Ok now this thing just braked on me for no reason on a back road this weekend. It was like a quick pump of the brakes, no alarm or alert and my foot was not on the brake pedal. Is this a culprit of the the camera having issues and active braking activating? This has me worried to drive it.
Thread Starter
Senior Member
Joined: Nov 2020
Posts: 327
Likes: 127
From: Texas
Update. Stealership says my camera is bad and I will have a bill just shy of $700. Pretty ridiculous for a vehicle that cost as much as it did and as new as it is. I get I'm out of the 3/36k warranty in terms of mileage. But wear does a camera have from mileage? Its less than 2 years old. I feel as if ford should make it right.
Jeff
Joined: Mar 2018
Posts: 126
Likes: 50
From: BC, Canada
Update. Stealership says my camera is bad and I will have a bill just shy of $700. Pretty ridiculous for a vehicle that cost as much as it did and as new as it is. I get I'm out of the 3/36k warranty in terms of mileage. But wear does a camera have from mileage? Its less than 2 years old. I feel as if ford should make it right.