I erased the files off the USB before confirming update.

Now what?

 

There should be a Sync verify download you can use. Or if that fails (like mine has been doing) just call them and read off the version number and they will check off your account.

 

Thanks. Chatting with someone now, that should be able to resolve this.

I sent a PM to the Ford Team here this forum 2 days ago, and never got a reply

 

Yeah the update process is a pain in the ***. Especially since the tools they give us rarely work properly. Best of luck!

 

And here's a link to the SYNC Version Checker
https://owner.ford.com/tools/account...re-vc#/prepare



They mentioned that running a health report would also confirm the version, but would have to wait a month after installing it. Not sure why the wait though.

 

I purchased my truck on December 17th and saw where there was a Sync update, I updated it and went to try to confirm the update like you are suppose to on the Sync website and it would not work, I did a online chat with a sync representative and got the following chat:

Please wait for a SYNC Agent to respond.

Gary says:
Hello Richard, my name is Gary. How can I help you today?

Richard says:
I have updated my Sync and I have chosen the right file to show that I have updated it but it will not complete the action

Gary says:
As you have seen, Richard, there's a glitch in the program that prevents you from confirming your update this way. A work around for this is to set your parking brake and run a vehicle health report. That will confirm your update for you.

I have done this on Dec 27th but the Sync website still shows I need to confirm.

Guess it is time for another chat

 

Same thing I went through, my rep had me read off the firmware and he said "yeah you have the new one now, I'll manually check it off for you here" but never did. Not worried too much about it, he confirmed the firmware number and I confirmed the new features were there. Maybe I'll get the site to match that next time around lol

 

Thanks, this fixed my issue.

 

Firefox doesn' t like to complete the action. I had to use IE.

 

Nice, very lucky! My health report wouldn't send for some reason (I think it was my phone). Glad everything worked out for you!