Just curios, I keep seeing posts by Ford service rep Brittney. But have not seen anything in response to her standard, "send me a private message" response. Is "she" a good source of help? Or is "she" just a feel like someone cares about my issues kind of post. Has anyone of you actually received any HELP from this person. I'm not busting her chops, just seems odd i haven't read any follow-ups regarding "her" getting involved. I hope that we as a group of loyal costumers, have a source that we can depend on when in need of help.

 

I made a comment about a few issues I was having on here (door alignment & poorly fitting leather) and she asked me to send her a PM. She opened a case and that same day a Ford rep called me and contacted the dealer to get things setup. I wasn't happy about the issues on a new vehicle, but I was very impressed at the level of service & communication I received.

 

When I have a question I send it to them in a pm and I always get an answer. Usually takes a day or so for a reply.

 

Gald to hear we have a true resource.
We can buy a product anywhere. It's the quality of the service we get after we buy that makes all the difference! Most of us realize these trucks are very complicated pieces of machinery. Things are going to happen. But when they do it's nice to know the company that sold it to us will stand behind there products. That's what I feel makes all the difference from one company to the other.

 

She has been great and I can only imagine how many PMs she gets. I would be willing to bet that this is not her only Forum she monitors for Ford Social Customer Care.

Here is a link to an example of her helping me out:

https://www.f150forum.com/f118/great...e-ford-296205/

 

Wow! that's fantastic! That's what i'm talking about! Ford should talk not only about there great products, but I think it's time to speak up about the quality on the way they back-up there products. Sort of "putting your money where your mouth is" kind of thing!

 

I sent her message before I had a VIN# She located my vin and told me where she found my truck in the process! took a few days, but she definitely got back to me!

 

How does the dealer react to using Brittany to get a case started. For some reason I feel like my dealer and service department will get pissed because I went over their head to get something resolved which would lead to even poorer service from that dealer in the future.

 

Yep, she and Crystal are great to have here! This kind of true interaction from Ford on the forums gives me confidence. Get this - even Mr. Bill Ford himself posts on another F150 forum I'm on! He responded to a post to his thread!! Hey, now that means something to me!!

 

I may be naive, but the way I would hope the dealer would take the extra help from the company is. That they, "the Dealer" are only a representative of Ford Motor Company. It should be taken as helping the end user, that would be you and me. It should be taken as positive note. The dealer did not build the vehicle they only service them. If the dealer gets back-up from the company to fix any issues that might pop up. It will help them to sell more vehicles. Allot of the time when we get poor service from a dealership we the customer tend to blame the company. So you see if the two of them work together its a win win for all those concerned.