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So I have had issues when it is below -15celcius, my driver side door will not unlock or lock with either the keyfob, or the electronic buttons on the door.
The latch works fine. I can unlock and lock the door with the actual physical key.
Called Ford and I am not on the recall list. Is this the same issue?
So I have had issues when it is below -15celcius, my driver side door will not unlock or lock with either the keyfob, or the electronic buttons on the door.
The latch works fine. I can unlock and lock the door with the actual physical key.
Called Ford and I am not on the recall list. Is this the same issue?
yes this is one of the issues. The other one is the door not closing due to latch not latching.
Well, after numerous calls and waiting a month for an appointment with a loaner vehicle, I spent 4 hours yesterday and today dropping off and picking up a vehicle with a well known issue throughout: 1) this forum, 2) Ford Motor Company, and 3) Ford dealerships.
I got the vehicle back with this afternoon with this: "Correction: Lubricated Latches" . . . as if they have never heard of the problem. This is something I could have done myself in 5 minutes, rather than waste half a day.
What's Ford's strategy here: 1) get the vehicles out of warranty, 2) wait for warm weather and/or 3) hope people give up and just not lock doors, like I did for last month . . .
Well, after numerous calls and waiting a month for an appointment with a loaner vehicle, I spent 4 hours yesterday and today dropping off and picking up a vehicle with a well known issue throughout: 1) this forum, 2) Ford Motor Company, and 3) Ford dealerships.
I got the vehicle back with this afternoon with this: "Correction: Lubricated Latches" . . . as if they have never heard of the problem. This is something I could have done myself in 5 minutes, rather than waste half a day.
What's Ford's strategy here: 1) get the vehicles out of warranty, 2) wait for warm weather and/or 3) hope people give up and just not lock doors, like I did for last month . . .
2017 F150 XLT 3.5 EB
Wait, what? The Recall fix was not applied? I'd call the Ford Customer Service line and open a case...
Wait, what? The Recall fix was not applied? I'd call the Ford Customer Service line and open a case...
It's a 2017 F150 XLT 3.5 EB with a 4/17 build date. I don't know what shows up in the Ford system when dealer logs that in . . . if they log it in. I think they may be acting stupid... and hoping there's an early spring,
I have an appointment set on Friday for the door recall and 2 inspections I got 3 notices by US mail and now my airbag light came on I am wondering if all my Forscan mods are going to screw me up.
also when in reverse there is a loud clunk service tech says it's normal slip yoak does not sound normal to me any other members have the clunk?
thanks in advance
2017 XL Frozen Door Latches w/New Design Installed at Factory
My XL was manufactured April of 2017 and I started experiencing frozen door issues in Nov, Dec, Jan and now Feb. Fortunately the winter in the Seattle area has been fairly mild and until this week I was able to get the doors to reengage by repeatedly unlocking and locking with the key fob. My issue is that my truck was manufactured with the recall package/new design and it doesn't work! I took the truck into my local dealer in January and they performed the TSB with air compressor to dry the latches (which all had moisture) and then they lubed the crap out of them. We didn't see another freeze until this past Monday (only 30 degrees) and of course my doors were either frozen shut or wouldn't open. This time my key fob lock/unlock didn't do the trick. Today 2/13 it was 28 degrees and one door was frozen shut while another opened and wouldn't close. After 30 minutes of screwing with it I was able to get it closed and I took it back to the dealer. They pulled all the panels again and sure enough...there is nothing in the recall package or TSB that isn't installed or hasn't already been tried. In fact the factory install adds adhesive in areas of the shield that make removal and replace a tricky proposition. I've called the FORD mother ship a few times and got the standard run around (we understand and appreciate your issue...your truck isn't under the recall...any repair is covered by warranty....blah blah blah...here is your case number).
The dealer has a call into the FORD mother ship hotline asking the Whiskey Tango Foxtrot for next steps as they have no clue what to do next...
So at the moment I have a loaner truck and no confidence there is a solution to the problem...
Myself.... believing that the latch mechanism itself is somehow the underlying issue (e.g. off-spec, mixed materials).... if I were Ford I would ask every dealer to report any information regarding which specific latches are involved in failures.... probably parts have a laser ID somewhere on it.... such that I could trace the failures to a particular supplier or production cycle of the latches.... AND I would have the dealer send replaced latches back to Ford for detailed analysis. My educated guess is that they will find a common thread of involved parts..... but sitting here I am only guessing!! They certainly need more data than they are currently gathering to crack the mystery....
Remember..... Ford is not officially doing ANYTHING at this point in TSB/Recall action to address the latch assy. itself and all the changes to date have not achieved a 100% fix of the problem!!
Until Ford DOES gather this type of failure involvement information, the problem will remain elusive and without any obvious pattern. Believe me..... there IS a pattern there somewhere.... Ford just has to find it!!.... IMHO.... AZPLAT
Last edited by AZPlatinumEB; 02-14-2018 at 09:08 AM.
Myself.... believing that the latch mechanism itself is somehow the underlying issue (e.g. off-spec, mixed materials).... if I were Ford I would ask every dealer to report any information regarding which specific latches are involved in failures.... probably parts have a laser ID somewhere on it.... such that I could trace the failures to a particular supplier or production cycle of the latches.... AND I would have the dealer send replaced latches back to Ford for detailed analysis. My educated guess is that they will find a common thread of involved parts..... but sitting here I am only guessing!! They certainly need more data than they are currently gathering to crack the mystery....
Remember..... Ford is not officially doing ANYTHING at this point in TSB/Recall action to address the latch assy. itself and all the changes to date have not achieved a 100% fix of the problem!!
Until Ford DOES gather this type of failure involvement information, the problem will remain elusive and without any obvious pattern. Believe me..... there IS a pattern there somewhere.... Ford just has to find it!!.... IMHO.... AZPLAT
Very well said AZPLAT. I concur that I strongly believe that Ford does not know the root cause of this. Here are some thoughts in bullet form:
- Ford does not know the root cause(s)
- Same issue is active since 2015 (IMHO unacceptable)
- TSB and recall are the same actions and are non-effective band-aids
- TSB and recall DO NOT include new latches
- There are new latches version in FORD parts system. Base numbers remain the same, but last digit letters (versions) evolved since 2015. Not sure if these versions are meant to fix this issue.
- Folks who had these new latches versions installed SEEM to have good luck so far.
- Ford does gather failure information BUT the only considered channel is the service shop, which is way too narrow. Ford refuses to consider customer service help line calls: they systematically redirect complaining customers to visit dealers. I assume that most of us won't visite dealers a 2nd, 3rd or 4th time knowing that dealers do not have solutions (waste of time). Personnaly, my dealers ask me to NOT come, because they can't do anymore. Lots of data lost (maybe not objective data for engineers, but subjective data related to the same issue indicating how widely spread is the door latch issue).
- The problem roots are complex. This is not a linear cause & effect such colder temperature leads to more problem occurences. The issue does not behave that way. Cold temperature certainly has an effect (because no problems above freezing temp), but seems to be related to moisture, sealing, parts tolerances, lubrication, electrical contacts, etc...
- All actions made by Ford so far indicates (to me) that there is no strong will from the manufacturer to fix this.
- I could continue a long way like thism but enough for now, food for thougths.
02-13-2018, 11:57 AM
