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2015+ Frozen door latch TSB/ Recall

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Old 03-14-2018, 04:29 PM
  #781  
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Sadly no one at Ford wants to own this or officially communicate. It is a becoming a legal nightmare and they want to play dumb versus own it and fix it. No one is accountable to the Customer and Communicating any sort of status. 2015-2018 is a lot of unhappy Customers!!

Mine is at Evergreen in Issaquah and there were plenty when I dropped mine. They also had a few Super Duty's which if it spreads like the F150 will become another nightmare. Generally my experince 1 year later good chance it comes back. I will be shocked that there aren't many problems lurking with this issue for everyone. I think seals are broken and water gets in places it shouldn't. Long term it should rust and no longer work, if my thoughts are correct. Only time will tell. Good luck hopefully you get some type of resolution!!
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Old 03-15-2018, 07:33 AM
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Originally Posted by BadBoy4fun_wa
Sadly no one at Ford wants to own this or officially communicate. It is a becoming a legal nightmare and they want to play dumb versus own it and fix it. No one is accountable to the Customer and Communicating any sort of status. 2015-2018 is a lot of unhappy Customers!!

Mine is at Evergreen in Issaquah and there were plenty when I dropped mine. They also had a few Super Duty's which if it spreads like the F150 will become another nightmare. Generally my experince 1 year later good chance it comes back. I will be shocked that there aren't many problems lurking with this issue for everyone. I think seals are broken and water gets in places it shouldn't. Long term it should rust and no longer work, if my thoughts are correct. Only time will tell. Good luck hopefully you get some type of resolution!!
badboy, if your theory is correct then why did my 2015 truck have the problem a couple years back, then it went away? Not chasing an argument, just making a point that it's not as it might seem to you.
Also, I'm certainly no lawyer but (corporate) Ford's not playing dumb IMO, "it" does what the lawyers tell them to do on these sort of things?
As real people, the engineers assigned to this issue must be perplexed indeed. Not to go all touchy feely, but that's reality for us humans, especially true professionals. Any of us who have been challenged with technical (meaning hands on tech not button pushing tech) issues know it's not always easy. In todays Hollywood world of puters solving everything in a moments time, it's easy to walk away from this asking why not this time too? Not that I'm cutting them any slack when I paid $50k for Ford truck after coming off 4 new Tundras that were all great trucks, i.e. mostly trouble free.
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Old 03-15-2018, 11:42 AM
  #783  
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Originally Posted by Kantuckid
Not that I'm cutting them any slack when I paid $50k for Ford truck after coming off 4 new Tundras that were all great trucks, i.e. mostly trouble free.
I'm not cutting Ford any slack either.
While I didn't have a Tundra, my 2006 Toyota Tacoma had it's share of recalls.
- Frame Rotting
-Seatbelt binding
-Transmission
-Leaf Springs
-Paint
-Tail Gate
I think the biggest difference was that, once I got the recall notice and got it fixed... It was really fixed.
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Old 03-15-2018, 06:31 PM
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Originally Posted by Coachdad
I think the biggest difference was that, once I got the recall notice and got it fixed... It was really fixed.
That’s a great point and is my biggest beef with this frozen latch issue. The TSB and recall are a bloody joke because they don’t work. I can’t imagine how much money Ford is wasting on this failure.
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Old 03-16-2018, 07:07 AM
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Originally Posted by Coachdad
I'm not cutting Ford any slack either.
While I didn't have a Tundra, my 2006 Toyota Tacoma had it's share of recalls.
- Frame Rotting
-Seatbelt binding
-Transmission
-Leaf Springs
-Paint
-Tail Gate
I think the biggest difference was that, once I got the recall notice and got it fixed... It was really fixed.
Not to go too far off the Ford door latch issue but in 4 new Tundras I bought nothing from my pocket except expendables batteries,tires,oil-only one time that I had an issue was bad wheel paint on my 2010 Tundra which the dealer botched a (free but was done over by me) repair after wrrty. I hid my "good floor mats" during a recall visit so they wouldn't take them & replace with the "crappy/flimsy version" the recall made them do. That was a silly recall indeed. A ball joint recall once. Another one so minor i forget what it was. Otherwise zero issues of any kind ever with those. The current Tundra is basically unchanged from my 2010 so I tried something new when I sprang for the 2015 F-150 which has been great, save one serious issue event with frozen latches.We''ll see how this plays out... So far it's a "cluster"...
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Old 03-16-2018, 10:09 AM
  #786  
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Hopefully my last update this winter? Got back from another trip this week, washed my truck at the Laserwash at 2am. Was 35 degrees f. 25 degrees f this morning, all doors fine. It has been this way for weeks in below freezing weather since applying the Amsoil product to both of the drivers side doors which were a little bouncy but always latched after a few times, they have never had a problem. Passenger doors are as they were fixed at the dealer and have been fine as well. However, given the raging success of the driver door latches I'm gonna put the Amsoil in those latches this weekend. I'm not convinced this is a forever fix, but we'll see -- hoping/betting we see revised parts later this year.

Part of the reason I'm trying so hard is because I love my truck, and I don't want another brand. **** you Ford, fix this problem permanently.
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Old 03-16-2018, 10:29 AM
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Thanks for the update !
Mine has only done it one time, drivers door bounced 8-10 times until it started catching the 1st latch.
Then after 5 more tries it latched.....
Never happened again.......
And just about every night in the last 90 days has been below freezing here......????

The one time it did happen it had rained all day then changed over to snow, then the temps dropped into the single digits that night.
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Old 03-16-2018, 12:03 PM
  #788  
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Originally Posted by excell
Hopefully my last update this winter? Got back from another trip this week, washed my truck at the Laserwash at 2am. Was 35 degrees f. 25 degrees f this morning, all doors fine. It has been this way for weeks in below freezing weather since applying the Amsoil product to both of the drivers side doors which were a little bouncy but always latched after a few times, they have never had a problem. Passenger doors are as they were fixed at the dealer and have been fine as well. However, given the raging success of the driver door latches I'm gonna put the Amsoil in those latches this weekend. I'm not convinced this is a forever fix, but we'll see -- hoping/betting we see revised parts later this year.

Part of the reason I'm trying so hard is because I love my truck, and I don't want another brand. **** you Ford, fix this problem permanently.
very glad to hear that the amsoil HD Metal protector has been working for you also. I have not replied since mid January and all of my doors have worked perfectly. I gave a can't to my dealership and they used it on five trucks with success but were afraid to report it due to the fact it is not a ford approved product and this is a safety issue. I would love to hear from the other guys who bought the HD metal protector from me and their experience with it. The lithium grease that Ford uses does not repel the water like the Hd metal protector does. Try the stuff out guys. The more people we can get to use it maybe we can get fords attention with this
www.vmsynthetics.shopamsoil.com. Reference #5659930
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Old 03-16-2018, 12:16 PM
  #789  
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Originally Posted by Kantuckid
badboy, if your theory is correct then why did my 2015 truck have the problem a couple years back, then it went away? Not chasing an argument, just making a point that it's not as it might seem to you.
Also, I'm certainly no lawyer but (corporate) Ford's not playing dumb IMO, "it" does what the lawyers tell them to do on these sort of things?
As real people, the engineers assigned to this issue must be perplexed indeed. Not to go all touchy feely, but that's reality for us humans, especially true professionals. Any of us who have been challenged with technical (meaning hands on tech not button pushing tech) issues know it's not always easy. In todays Hollywood world of puters solving everything in a moments time, it's easy to walk away from this asking why not this time too? Not that I'm cutting them any slack when I paid $50k for Ford truck after coming off 4 new Tundras that were all great trucks, i.e. mostly trouble free.
So why do I say; “The problem has never been fixed?” They still manufacture this problem into the 2017 and 2018 F150’s. So it isn’t a dealership Tech who messed it up! I am super glad some don’t have problem and others think it is solved. Please explain how a brand new Truck with “Their Fix” is still broken and people still experience the FAILURE?

So why do I say; “They know the problem?” Because they don’t send engineers to where the problem is being experienced and where there are several trucks at a dealership or in geography that are failing!! What does that tell you?

Lastly how do I know engineers know how to fix? This is STUPID simple. We have engineers who design these motors and way more complex things throughout the world. If Ford cannot hire them internally, then please hire me or someone who will have a solution in less than 2 weeks. The testing and proving might take a few months. Making it cost effective for FORD might take 10 years, LOL. I promise you I can do it and/or hire a team to do it that fast. When things are this stupid and take this long it is MONEY and POLITICs. I say MONEY but what do I know?

My credentials I worked for IBM and ORACLE at very large corporations fixing extremely complex systems, running projects, designing processes, and fixing people problems. I retired from that world at 38 with plenty of money and have only worked 5 year since and that was in 2000. So yes I speak with experience and I challenge Ford to hire me to solve this problem!!

My truck has never once worked the winter after they FIXED it. The parts they designed to fix problem came out in the 2nd TSB, became the Recall parts, and are in the truck in the manufacturing process since sometime in 2017. They also have failures on the new Super Duty!! Not sure if they are the same parts, but I suspect they are. I am not internal to Ford so no inside knowledge but I do know BS and stupid when I see it.

This TRUCK is a complete failure for my needs. Ford’s response, no parts, we fixed it, and we don’t know what to do!! Customers’ have heard this since first winter with the 2015. Please state facts besides your own trucks and try to say that this isn’t still going on with PROOF. Thank you my pain is extreme because of FORD’s non-professional response. Sadly NO one Government included is making them do this in a timely manner. I will not be silent as this is completely UNACCEPTABLE!!

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Old 03-16-2018, 12:20 PM
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Originally Posted by excell
Hopefully my last update this winter? Got back from another trip this week, washed my truck at the Laserwash at 2am. Was 35 degrees f. 25 degrees f this morning, all doors fine. It has been this way for weeks in below freezing weather since applying the Amsoil product to both of the drivers side doors which were a little bouncy but always latched after a few times, they have never had a problem. Passenger doors are as they were fixed at the dealer and have been fine as well. However, given the raging success of the driver door latches I'm gonna put the Amsoil in those latches this weekend. I'm not convinced this is a forever fix, but we'll see -- hoping/betting we see revised parts later this year.

Part of the reason I'm trying so hard is because I love my truck, and I don't want another brand. **** you Ford, fix this problem permanently.
I like that some will risk fixing this themselves. I personally will not do that in case I break something. I don't think this fix is permanent because they have tried lube. It is a water and seal issue as far as I am concerned. If that is the case many more failures will happen because of rust. Based on the door design and the water they allow anyone who washes Truck should see this given enough time. That is all 100% guess but seems to have been verified with other peoples work/videos.

Last edited by BadBoy4fun_wa; 03-16-2018 at 01:19 PM.
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