rngtrtl

Honestly this is your best bet.

tmcolegr

Powertrain warranty is very clearly defined - belts are not included

The case for requesting Goodwill would be much stronger had the dealer been performing the PMs.

w00t692

Yeah but it's not the belt it's the a/c compressor that failed, which stops the engine from running. I know it's clearly defined but arguing about it at least should get partial coverage in the matter.

OP, most likely the large cost is replacing the entire a/c system since the compressor locked up and sent metal through everything. Seeing a parts list i'd guess: compressor, condenser, evaporator, replacement lines (argue they can clean these) and any expansion valves or anything.

Extraze

but what other preventive maintenance is there between 24K and 40K ? there is none beside regular engine oil changes ... and i doubt they would of checked the AC / pulleys / tensionner during oil changes.

i went into this thinking i would replace a belt (which i was going to pay for because i agree, they can be wear items, even though i honestly beleive 40,000KM is VERY premature for a belt to shred into peices, not to mention that this truck is a grocery getter 95% of the time, it has towed a camper about 1500km tops).

i also agree that tensioners, compressors and pulleys should all be part of the powertrain, i have asked the dealer to contact Ford directly and apparently they are filling a form to ask for goodwill from them ... i will report back

thanks again for all the advise!

tmcolegr

Not trying to beat a dead horse, but if the dealer had been performing the PMs you would have a multi-point inspection that had been performed by the dealer at each oil change interval.

This wouldn't change the warranty coverage but would strengthen your case for requesting Goodwill assistance.

rngtrtl

The belt didnt fail, the AC compressor failed and took the belt out as collateral damage. There is no reason in the world an AC compressor should fail so quickly, hopefully Ford does the right thing and goodwill this guy.

tmcolegr

I'm clear on the fact the belt was collateral damage. It doesn't really matter as none of the components that are being quoted to be replaced are covered by powertrain warranty

rngtrtl

Agreed. Hence my statement that it was his best hope, keyword there is hope. Hopefully even Ford knows that a compressor grenading so soon is BS and will repair it for him.

idrive

iTrader: (3)

I would never believe a dealers "multi point inspection" supposedly done when they do an oil change would have caught or prevented what happened here.

This is a premature failure of the AC. I would also say there's quite a bit of meat in the dealers repair quote.

Extraze

Just to give an update on this,

After multiple communications between the dealership and Ford Canada, we came to an agreement, which basically splits the cost of the original 3000$ quote into 3 parts, one where Ford Canada pays 1/3, another where the dealer pays 1/3, and the other 1/3'rd is covered by me.

I want to stress that I've had excellent service and communications with all parties involved, that i understand that my warranty is over and it is what it is, but this still leaves me feeling somewhat bitter about this whole thing, I was a real die-hard Ford fan (you cant get anymore hard-core than me when it comes to promoting their products) but I've become kind of numb to this brand now... I was never ever considering another brand for my next truck, i now feel like i have no choice but to consider the other guys next time.

My reasoning is simple, an AC compressor should not self-destruct after 44,000KM (the amount of time between purchase of vehicle and destruction is irrelevant unless we are talking decades) ... and an engine simply cannot run without an A/C compressor because it will keep blowing belts ... so on one side, i feel like there was a clear defect with my compressor that would of probably been found if I could magically travel back in time (and i'm sure that if i were to push it, i could have a 3rd party company analyse my compressor and prove it was defective somehow) and on the other side, i feel like the warranty should include the compressor, because the engine simply cannot run without it... if the belts were chains or gears it would have to be part of the system.

So in short, i'm seriously happy that Ford and the dealership showed goodwill, and i truly appreciate the gesture, I really do ! But i am still somewhat sad/bitter at the same time, i've lost that "fanboy" feeling, and FORD-TOUGH just doesn't sound as good as it used to.