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Update Sync, now Navigation is gone on my 2013 Limited. HELP!!!

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Old 06-30-2016, 01:13 PM   #1
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Default Update Sync, now Navigation is gone on my 2013 Limited. HELP!!!

I updated sync to 3.8 and now my navigation does not work. I just says information on the upper right hand side.

Anyone experience this? How can I resolve this?

I've tried key cycles and master reset, unplug the negative to the battery, pull the fuse, etc....

Please help!
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Old 06-30-2016, 01:20 PM   #2
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Are you still under warranty? Go visit a dealer.

Isn't sync up to v. 4.something now, check if you have another update available
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Old 06-30-2016, 01:32 PM   #3
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Are you still under warranty? Go visit a dealer.

Isn't sync up to v. 4.something now, check if you have another update available
My ford touch is at V3.8
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Old 06-30-2016, 04:25 PM   #4
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Hi Polak,

I regret to hear that you have this issue. However, you will need to take the vehicle in to the dealership to have them reinstall the Nav screen for you.

Joy
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Old 06-30-2016, 10:38 PM   #5
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Hi Polak,

I regret to hear that you have this issue. However, you will need to take the vehicle in to the dealership to have them reinstall the Nav screen for you.

Joy
Will they charge me for it? I'm just out of warranty.
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Old 07-01-2016, 09:46 AM   #6
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I had the same problem when I tried updating my sync on my '14 with added navigation. The file that was supplied online disabled the Nav and left me with a info screen and compass.
I went online with my buddy's vin# (his truck is a '13 and has Nav installed at build) and installed his update and it came back.
Hope this helps,
Otherwise dealer :/
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Old 07-01-2016, 10:10 AM   #7
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Will they charge me for it? I'm just out of warranty.
Polak,

That is a good question! Honestly, it would be at the discretion of that particular service department. To locate the ones in your area, visit: http://owner.ford.com/dealer-locator.html

Joy
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Old 07-01-2016, 10:16 AM   #8
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That response translates to yes, they will charge you.
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