Polak

I updated sync to 3.8 and now my navigation does not work. I just says information on the upper right hand side.

Anyone experience this? How can I resolve this?

I've tried key cycles and master reset, unplug the negative to the battery, pull the fuse, etc....

Please help!

kidastra

iTrader: (1)

Are you still under warranty? Go visit a dealer.

Isn't sync up to v. 4.something now, check if you have another update available

Polak

My ford touch is at V3.8

FordIVTteam

Hi Polak,

I regret to hear that you have this issue. However, you will need to take the vehicle in to the dealership to have them reinstall the Nav screen for you.

Joy

Polak

Will they charge me for it? I'm just out of warranty.

James82

I had the same problem when I tried updating my sync on my '14 with added navigation. The file that was supplied online disabled the Nav and left me with a info screen and compass.
I went online with my buddy's vin# (his truck is a '13 and has Nav installed at build) and installed his update and it came back.
Hope this helps,
Otherwise dealer :/

FordIVTteam

Polak,

That is a good question! Honestly, it would be at the discretion of that particular service department. To locate the ones in your area, visit: http://owner.ford.com/dealer-locator.html

Joy

M0RRIS

That response translates to yes, they will charge you.