01-30-2015, 12:33 PM
Last edit by: IB Advertising
Issue: Cannot default the My Ford Sync system (without Navigation) to Bluetooth audio
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Can Sync default to Bluetooth Audio?
10-07-2014, 02:24 PM
#282
Thank you, Antonio.
The current functioning of the basic SYNC system not defaulting to Bluetooth audio is by design - this is no bug, nor is the occurrence any sign of SYNC malfunctioning. The current features were decided based on information that was available at the time (for those catching up, I provide a little further context about that here: https://www.f150forum.com/f38/can-sy...9/#post3005966). That said, If you're unsatisfied with anything about the investment you've made, it is up to us to rectify it. That is our duty and our privilege.
As it is, since you are now receiving many complaints about, and requests to change the current behavior, this needs to be brought to the attention of the person(s) in charge of the IVT. They need to know the previous decision was the incorrect one, and that it needs to be changed.
Now, I would love nothing more than to provide an exact timeline of when - or even if - this change would be implemented. Unfortunately, this just isn't information I have. I can promise you one thing though: your voices do not fall on deaf ears. I'm grateful to serve in whatever capacity I can to help, I just don't intend to make any implications that I'm unsure of. The Ford New Ideas page is checked personally by our engineers for insights/inspirations and is the shortest distance between the customer and product developer. I invite any owner with even the smallest of suggestions to visit the site and submit your feedback: http://social.ford.com/your-ideas/technologies/
Antonio
Antonio
Perhaps a call or letter should have been made to customers explaining that the Ford Sync system is not responsible for the battery drain, instead of arbitrarily changing the behavior of the radio.
PS: Anybody selling a MyFord Touch system?
10-09-2014, 02:36 PM
#285
I'd like a chance to help out with your issues. Do you mind private messaging me what specifically is going on with your radio and your VIN to check the software level?
Nick
10-11-2014, 08:25 AM
#287
Senior Member
How about you work on the problem that everyone in this thread is complaining about, instead of picking two out of the crop that are singular inccidents.
10-11-2014, 08:44 AM
#288
Just Another Member
I see the Ford rep having two choices:
1) Take on the problems they can actually do something about first, then the deal with the ones that are completely out of their control.
2) Waste their time trying to fix something they can't, and ignore the problems they can do something about.
Since the Ford rep is probably not in a position to re-engineer Sync, I'd prefer to see them help where they can, but that's just me.
Of course there is that third option where they just go away.
1) Take on the problems they can actually do something about first, then the deal with the ones that are completely out of their control.
2) Waste their time trying to fix something they can't, and ignore the problems they can do something about.
Since the Ford rep is probably not in a position to re-engineer Sync, I'd prefer to see them help where they can, but that's just me.
Of course there is that third option where they just go away.
10-11-2014, 10:01 AM
#289
Senior Member
They don't need to reengineer it, they just need to provide periodic updates based on customer feedback and bug fixes, LIKE HOW EVERY SOFTWARE VENDOR IN THE WORLD WORKS. Would you buy a $40,000 computer that never got an update from the vendor?
/scuse the yelling
/scuse the yelling
10-11-2014, 11:21 AM
#290
Junior Member
Join Date: Sep 2014
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Count me as another ticked off F150 owner that has to push a button, wait for the voice prompt, say "Bluetooth Audio" every time I get in the dang truck - please, please, please fix this!!