762x51

I bought my F150 last August and when I bought it I was told that the tow rating was 12,700 pounds and that the payload rating was 2,050 pounds.
In the following week I found out that the payload rating was 1,664 pounds but was still told that the tow rating was 12,700 pounds.
Because my trailer had a 1,050 pound tongue weight and I'd be carrying over 500 pounds in the bed I made a complaint to the dealer and asked them to simply give me my old truck back.

As you can imagine they told me to go pound sand so I later contacted Ford and filed a complaint.
That also was a waste of time because the regional Customer Service Manager essentially told me to take a hike and that Ford didn't care what had happened to me.

Guys and gals - This is really essentially what has happened to me - no joke.

Any suggestion as to what I should do to get Ford to fix this problem?

clarkbre

Honestly, that sucks and I don't have a serious or smartass remark about it.

The more I read on this and travel trailer (www.forestriverforums.com) forums I get very frustrated and disappointed that there's no accountability for Ford and Forest River (or other manufacturers' salesman) to not mislead the customer.

If you want to really take it up the flagpole, I would consult a consumer attorney to see if there is a "bait and switch" or deceptive sales practice going on.

Here is a good link for properly matching tow vehicles and trailers:

Matching a Tow Vehicle & Trailer 101

I'm sorry your contact with Ford has been so bad.

Please let us know what we can do here on the forum to help advise you to make the most of your setup.

77Ranger460

The payload sticker is very easy to read on late model vehicles. If payload is an important factor in a person's buying decision, he should probably look at it before completing the purchase.

762x51

I agree with you NOW but you need to understand that I was not aware of this and made the mistake of trusting the salesman and sales manager when they were showing me the figures in the 2018 F150 brochure.

762x51

Today I was talking to someone that works for another manufacturer (in their home office) about this and he strongly suggested that I file a complaint with the Better Business Bureau.
He had a similar problem a few years ago and he filed a complaint with the BBB and the problem was corrected by the dealership.

77Ranger460

The dealer has to be a member of the BBB.

762x51

The dealership I bought my F150 from is a member of the BBB

77Ranger460

Let's us know how it goes

chimmike

Caveat Emptor.

Most folks will listen to the dealership because they're being told what they want to hear. "Sure, this truck will tow that no problem! It can tow 12,000lbs!" referring to a limited with every option.

Ricktwuhk

If it's in writing you may have success. If not, not a chance.