Joethefordguy

It's not about who is right and who is wrong. This is customer service, pure and simple. Truck Addons does not understand this is a competitive factor, and their customers are watching and comparing them with their competition. whoever does better will get the business.

I, for one, will not be spending any money with those people. One of the things I demand for my money is customer service; it appears Truck Addons does not deliver.

there's just too many other places out there that do get it to put up with Truck Addons' nonsense.

feel free to quote me to them. Sooner or later, these people will begin to understand that the internet means they are dealing in the open, with all of us all the time, not one on one anymore. anytime one of us is dissatisfied with a purchase, we all know about it.

jg

skizriz

Good point Joe.
When I bought my first programmer, an Edge Evolution from Autoanything.com, it had a "glitch" in the programming. It would have problems under certain conditions. Everything said to deal with Edge for any warranty claims.
After dealing with Edge, and not getting any closer to a resolution, I called Autoanything to see what they could do for me.

Even though my 30 day return policy had expired,they had no problem taking it back for either exchange or a refund.
I ended up going with an exchange, for the better CS version, which they did a price match from somewhere else, for only a few dollars more.

Guess where I will be buying from now on??

Airborne314

WOW! You are the only person I have heard of that was treated like a customer should be treated. Truckaddons is THE WORST! I am going through the same deal, they shipped me the wrong part and I not one person has said "sorry for any inconveniace" or anything close. All they will tell me is that after they receive and "INSPECT" my part for damage they will send me the right part that I oredered in the first place. Do not buy from these guys even if they give away bull***** gifts and have the lower price. Bottom line is that thier customer service SUCKS not to mention the idiots they have taking the orders on the phone appears to be jacking up everyones orders. I have seached and this is standard operating proceedure for these *****Holes.

pcphorse118

I dont know where you are from but there is a grocery store near me that has a policy : "satisfaction garunteed or double your mony back". My dad used to work for them and siad that people would bring in stale cake that had only 1 piece left or a couple pounds of shrimp with just 3 shrimp not eaten complaining. They would get their money back per store policy.

Just something you can point out tp truck addons.

Nascar11

Is Truckaddons picking up the product from you and going to send you the correct one? I had the same problem with Dell on a computer I ordered. It came in and had the moniter wrong. I did have to send it back first but Dell sent me the correct one after they got the first one back from me. I think that is normal business practice from manufacturers to do that to insure they get the right one back. They are a pretty big company so if they do it this way smaller companies probably do it to.

From reading on this forum and others it seems like there are bad stories about all manufacturers and web sites, no matter who they are. lol

Airborne314

Nascar you are right and I would be content with all of that. The thing that upsets me is that no one has returned my calls to answer my questoions or email me back. I got one email from the returns manager that says in all caps "We are not responsible for return shipments until they are RECEIVED and INSPECTED. When it has been INSPECTED we will send out your replacement part". Well what if it does get damaged during shipping or something? Im not responsible for that! It also talks about a 5% reboxing fee if the box is wrote on and other stuff. I just dont think its a good way to do buisness. I have got the wrong part before and others sent the right one right away and told me to send the other. But everyone does things thier own way and Im good with that but damn, can someone talk to me and at least say "sorry we will get your part on the way as soon as we can" or something. Anyway, someone from the company contacted me yesturday through this forum and is working to help me get this issue resolved. Sorry for the rant guys and hope it all works out. Have a good one.

JCosper

Hey guys this is Jesse from Trailblazers here in Lexington....

Airborne314 and I have been talking over the PM box on this site and I think we have his situation all taken care of. His cover is actually on the way as I type. Returns over the web are a pain for both parties. I understand the frustration, believe me! Our returns department gets swamped with calls (due to the crazy amount of volume our website pumps out) and didnt get back to him as quickly as we would like. Thanks again Airborne for letting us send you the cover a second time. I apologize for all the trouble! Im watching the order, so please give me a yell if you have any questions!

Skizriz...I checked into your problem as well. I looked at our records and checked with weathertech as well. It appears that for your year/make/model there are two different possible parts available. Its a new application so its hard to ask the right questions to get the right answers so the right part can be sold when you dont know what you're looking at. Make sense? Thats how you got the wrong mats. but... the new mats fit well? Hope so!

We would like to earn the trust of you guys on this forum again! I hope you guys will think of me and give me a yell if you need anything from us again. Im now a member and plan to lurk around a little. If you need something, Id like to personaly take care of it!

JCosper

Sorry for all the trouble man... I can tell from the 5min on the phone with you that you're a cool eneough guy. Hope that cover gets there quick.

skizriz

I didn't order anything. It was Blue_76 that ordered the mats.

I do my shopping with Autoanything.

Glad to see they are getting some help though. Hopefully they will post soon that everything is taken cars of.

Airborne314

Jesse, Thank you very much for getting me squared away today. What you did today (taking the time to call and reassure me that the company would make it right) was good enough for me. Everyone working there should have nothing less than your attitude, taking care of thier customers. Good thing we are on this fourm because Randy never did call or email me. Thanks again Jesse, your a professional!